The Technical Consultant (TC) is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products – all with the goal of accelerating and driving customer business outcomes. Optimize and leverage ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, gap analysis of current/future-state processes during workshops with key customer sponsors. Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities to improve their processes.

A Sr. Technical Consultant is a functional and technical expert focused on customer engagement teams – consulting with customers and configuring the growing ServiceNow Finance & Supply Chain Product Line, with the goal of accelerating and driving customer business outcomes. Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.

The Sr. Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow Platform products based on configuration best practices in order to accelerate and drive customer business outcomes. This role involves creation and delivery of platform solutions, supporting engagement efforts related to platform wide process definition, and leading customer design workshops across multiple ServiceNow platform products and capabilities.