As a Product Manager in Operations, you will lead high-impact initiatives, to enhance Monzo’s award-winning customer support. You will support the strategy and set a high bar for impact and execution, requiring complex stakeholder alignment and coordination across multiple cross-functional teams. You’ll partner closely with leaders in Product, Engineering, Data, and Design to help shape Monzo’s product strategy for Customer Support and drive innovation within the team.
Responsible for leading the development of products end-to-end, from conception through development and rollout. Perform up-front discovery through user interviews, competitive research, data analysis, etc. and present findings to the team. Optimize existing flows to reduce churn and increase conversion. Investigate and resolve inbound customer issues reported through communication channels.
Focus on our Acute Marketplace, a critical and fast-paced segment shaped by precision, regulatory compliance, and real-time demand dynamics in the healthcare labor industry. You will drive accountability to ensure each solution meets these criteria, leveraging strong business acumen, industry insight, and customer empathy throughout the entire product lifecycle.