Shape the research culture at a mission-driven company while creating products that make a real difference in the lives of families. Investigate user needs and behaviors at both strategic and tactical levels. Combining qualitative insights, desk research, market research, and quantitative data you will uncover patterns, motivations, and opportunities that guide product strategy and usability improvements.
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USD/year
USD/year
Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption. Apply and adapt appropriate research techniques and methods for specific project needs. Partner with Product Managers and Designers to provide highly informed strategic recommendations that influences decision making. Provide mentorship to other members of the team and champion the discipline across the organization.