Job Description
Act as point of contact for customer escalations and high-priority internal requests. Assist L2 team with support in PAR POS Slack channels. Support incoming calls and cases, and assist agents during high-volume periods. Participate as SME in training classes and update product documentation. Author and maintain knowledge articles within the KCS database. Attend feature release meetings and document new functionality. Assist with overflow software installation calls for internal teams.
About PAR Technology Corporation
For over four decades, PAR Technology Corporation has been a leader in restaurant technology, empowering brands worldwide to create lasting connections.