Serve as a trusted advisor-facing resource for escalated technology issues across Eastern Canada.
Support independent financial advisors with hands-on technical assistance, coaching, and coordination.

Key Responsibilities:

Assess escalated issues, coordinate internal support, and guide resolutions to minimize disruption.
Create advisor-facing guides and provide one-on-one coaching on approved platforms and security practices.
Support new advisors, transitioning practices, and technology-related business initiatives.

Requirements:

At least 5 years of experience in technology support or a similar client-facing IT role.
Strong knowledge of Microsoft 365, end-user environments, and cybersecurity fundamentals.
Fully bilingual in English and French, with willingness to travel within Eastern Canada.

Partner Company

Our partner provides technology support and guidance to independent financial advisors across Eastern Canada. They foster a remote-first, flexible culture focused on employee wellbeing, inclusion, and professional growth.

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