Handle inbound customer inquiries and support requests in both French and English.
Proactively reach out to customers requiring assistance or account reviews.
Work in a fast-paced, scaling SaaS environment with a focus on retention and upselling.
Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development.
Answer inbound customer calls in French and English, classify requests, and book appointments using field management software.
Dispatch field technicians efficiently, coordinate daily schedules, and handle client communications.
Perform billing, invoice processing, and administrative support to keep operations running smoothly.
We are a growing plumbing and drainage services company based in the Greater Montreal area, serving residential, commercial, and institutional clients. We are building a modern, well-run operation with a focus on quality and treating our team members as long-term partners.
Provide professional, empathetic customer support to automotive customers regarding warranty, repairs, and vehicle features.
Resolve issues by listening actively, understanding concerns, and providing practical solutions.
Work remotely from anywhere in Canada with a flexible schedule and paid virtual training.
This company provides customer support services for a major automotive brand. They are a supportive, customer-focused organization with a remote team across Canada.
Provide advanced remote support and serve as an escalation point for complex technical issues across client environments.
Administer Microsoft 365, Windows Server, Active Directory, and cloud infrastructure while mentoring junior engineers.
Troubleshoot networking, virtualization, and cybersecurity issues to maintain client environments and drive improvements.
Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, we have grown year over year and value ownership, execution, growth, intelligence, and camaraderie.
Handle incoming telephone and email inquiries from internal and external customers to resolve issues and fulfill requests.
Maintain the CMMS database by creating work orders, monitoring open orders, and documenting all call information.
Follow up on calls, escalate issues per priority, and prepare reports while maintaining professional demeanor.
Black & McDonald is a facilities management and construction services company operating in Canada. With a large workforce, it values employee development and diversity in a supportive culture.
Administer Microsoft 365 or Google Workspace, enforce security policies, and manage access controls.
Support VPN, remote access, endpoint configuration, and help desk for U.S. business hours.
Verify backups, test restores, and assist with security awareness training and incident response.
Corcoran Smith Law Corp. is a veteran-founded California law firm specializing in estate planning, probate, business law, and VA disability matters. They build long-term remote teams in the Philippines, offering a professional home office environment and working directly with U.S. attorneys.
Build trusted, long-term relationships with clients and advisors across Canada within the group savings and retirement space.
Serve as a key point of contact for a portfolio of clients, helping them navigate retirement programs, products, and services.
Collaborate with sales, education, and internal service teams to deliver a consistent and high-quality client experience.
Our partner is a financial services organization specializing in group savings and retirement programs. The company fosters a learning-focused, inclusive environment with a commitment to professional development and collaboration.
Provide first-line support for client issues via phone, email, and alerts.
Troubleshoot Windows PCs, servers, and network issues, including Active Directory and DNS.
Document all work in IT Glue and assist with endpoint security and email management.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Lead recurring client strategy sessions focused on technology roadmaps, budgeting, and long-term IT planning aligned with business goals.
Develop and maintain Statements of Work (SOWs) for standard technology projects while managing ongoing strategic planning initiatives.
Provide consultative guidance on infrastructure, cloud, licensing, and technology modernization opportunities.
Coretelligent provides managed IT, cybersecurity, cloud, and strategy services to growing, highly regulated organizations. Over the past several years, the company has strengthened its leadership team and modernized service delivery, building a team of professionals who value quality, ownership, and continuous improvement.
Provide first-level technical support to end users via phone, chat, and email.
Troubleshoot and resolve issues related to mobile devices, connectivity, and account services.
Create and manage tickets in ServiceNow, ensuring accurate documentation of issues and resolutions.
DMI is a leading global provider of digital services working at the intersection of public and private sectors. The company has over 2,100 employees globally and is recognized as a Top Workplace.
Provide exceptional technical support to clients, exceeding their expectations.
Escalate customer support issues and communicate criticality and timeliness.
Prepare and maintain hardware, documentation, and monitor alerts.
Resultant is an outcomes-focused consulting firm that helps clients use technology and data to guide decisions. The company has over 450 employees across the US and values a culture of humility, hunger, and smartness.
Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.
Take end-to-end ownership of Level 3 escalations, major incidents, and recurring technical issues from diagnosis through resolution and follow-up.
Administer and troubleshoot Microsoft 365, Entra ID, Intune, endpoints, identity, email, cloud, and security environments.
Implement and support cybersecurity controls, endpoint protection, monitoring, and remediation activities.
They are an established technology partner supporting small and mid-sized organisations with secure, practical, and future-focused technology solutions. The team values a collaborative culture with regular team events, open-door policy, and investment in employee growth.
Provide Tier I support and document issues into a ticket management system.
Analyze symptoms, determine urgency, and resolve or dispatch incidents to appropriate support groups.
Manage escalations and seek process improvements to enhance service delivery.
Long View is one of North America's most dynamic IT providers, fostering a culture of collaboration, innovation, and inclusion. With 90% of team members rating it a good or great place to work, the company values integrity, competence, value, and fun.
Assist customers with inquiries via phone, email, and chat (tracing, tracking, etc.).
Schedule and confirm pickups, follow up on interline requests, and coordinate with departments to meet customer requirements.
Support sales efforts and work remotely from home with provided training and equipment.
We provide comprehensive transportation and logistics solutions for clients across North America. With 60 years of experience, we emphasize innovation, safety, and career development for our employees.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Lead and manage a regional sales team of senior sales professionals, setting strategy and achieving revenue targets.
Develop and implement annual plans, including go-to-market strategies and channel partner collaboration.
Oversee pipeline management, forecasting, and large deal negotiations, with 50% of time spent on customer-facing activities.
Tenable is the Exposure Management company, helping over 40,000 organizations understand and reduce cyber risk. With a global team supporting 65% of the Fortune 500, they foster a culture of belonging, respect, and excellence.
Provide remote L1/L2 support for Windows, Microsoft 365, and workplace technology for 300–350 employees.
Manage incidents through Jira Service Management, taking ownership from triage to resolution or escalation.
Collaborate with senior engineers and document solutions while troubleshooting endpoints, networking, and cloud services.
WorkPac is an Australian workforce solutions organisation delivering recruitment, skills development, and career development across multiple sectors. With over 25 years of experience and around 300–350 employees, it fosters a fast-paced, entrepreneurial culture valuing adaptability, collaboration, and practical delivery.
Drive revenue growth and exceed quarterly targets across the mid-market segment by owning the full sales cycle.
Prioritize new-logo acquisition while identifying expansion opportunities in strong product-fit accounts.
Engage security, IT, and business leaders in consultative cybersecurity conversations and close multi-stakeholder deals.
The company is a high-growth cybersecurity organization providing SaaS solutions to mid-market businesses. It fosters a supportive, collaborative culture that values respect, determination, integrity, and individual contribution.