Customer Success Manager, Retention

Owner.com is growing quickly, and they are looking for a strategic and results-driven Customer Success Manager to join the team. In this role, you will manage a large customer portfolio across all stages of the customer lifecycle. Your primary focus will be on engaging with the most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Additional responsibilities include managing incoming cancellation requests with a focus on exceeding aggressive retention targets. The CSM will de-escalate concerns, reaffirm Owner’s value, and leave customers more bought-in by the close of the conversation. The ideal candidate thrives in a fast-paced environment, excels at creative problem-solving, and is a master of both time management and data interpretation.