Similar Jobs
See allAutomotive Technical Helpdesk Specialist
MSX
Europe
Diagnostic Tools
Analytical Skills
Customer Focus
Remote Car Repair Assistance
Bosch Service Solutions S.A.
Europe
Automotive Repair
Troubleshooting
Customer Service
Technical Support Referent with German
Expleo
Romania
German
English
Automotive Industry
Technical Hotline Specialist
Bosch Service Solutions
Sweden
Diagnostics
Troubleshooting
Communication
Technical Delegate / Flying Doctor
MSX International
Europe
Root Cause Analysis
Job Description:
- Provide technical support across various systems, focusing on diagnostics and root cause analysis.
- Respond to technical inquiries from dealers and internal teams, guiding repair processes.
- Coordinate field engineer visits and engage in training and product knowledge exchange.
Qualifications:
- At least 5 years of automotive experience, ideally in a senior dealership workshop role.
- Degree in automotive technology or equivalent, plus EV HV certification preferred.
- Fluency in German and English, with strong analytical and customer-focused mindset.
Additional Information:
- MSX employs over 5,000 people globally, partnering with nearly every car manufacturer.
- Equal opportunities employer committed to diversity and inclusion.
- Disability Confident scheme, interviewing all disabled applicants meeting minimum criteria.
MSX International
MSX International is a global partner to leading vehicle manufacturers and mobility organizations, providing tailored solutions in sales performance, repair optimization, and consumer engagement for over 30 years. With over 5,000 employees across 80+ countries, we foster a collaborative culture focused on innovation and operational excellence.