Provide expert technical support to authorized repairers and independent operators across Europe via phone and electronic channels.
Resolve complex technical inquiries, perform diagnostics, and guide dealers through repair processes and case documentation.
Collaborate with internal teams, coordinate field engineer visits, and occasionally conduct vehicle testing and servicing.
MSX partners with leading vehicle manufacturers, retailers, and mobility organizations globally to optimize sales, repair, parts, and consumer engagement. With over 5,000 employees across 80 countries, the company fosters an innovative, customer-focused culture and is an equal opportunities employer.
Respond to all calls, emails, and requests for technical 1st level support for cars and light/heavy goods vehicles.
Analyze technical problems, perform root cause analysis, and provide assistance via all communication channels.
Track incidents in the internal system, maintain communication with other Bosch sites, and contribute to the FAQ and knowledge database.
Bosch Service Solutions develops and delivers customer experience, mobility, and monitoring solutions. With over 300 specialized associates in Lisbon and around 9,000 worldwide, we value diversity, commitment, and know-how.
Analyzes received support requests and identifies appropriate solutions based on technical skills.
Escalates support requests that cannot be resolved at Level 1 to higher technical levels.
Ensures monitoring and management of support requests throughout their lifecycle.
Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through business transformation. With over 50 years of experience and a presence in 30 countries, Expleo helps clients achieve operational excellence and future-proof their businesses.
Provide specialized technical assistance to automotive workshops in the Swedish market via phone and email.
Diagnose and resolve complex mechanical, electrical, and electronic breakdowns using electrical diagrams and technical documentation.
Collaborate with international teams and follow up on cases until resolution.
We are a Bosch company specializing in technology-driven BPO services, delivering solutions in over 30 languages. We are committed to fostering a diverse and inclusive workplace where everyone is valued.
Support dealerships and repairers on-site and remotely to resolve complex vehicle faults
Diagnose and fix complex electrical, electronic, and drivability issues using OEM tools
Coach technicians and create technical reports to feed into continuous improvement
MSX International supports leading automotive brands worldwide, helping improve repair performance and aftersales operations across 80+ countries. They are an equal opportunities employer committed to diversity and inclusion.
Tackle complex diagnostic repair cases requiring deep technical insight and creative problem-solving.
Collaborate with skilled colleagues and leverage cutting-edge tools to design lasting solutions.
Support automotive retailers by coaching staff, analyzing gaps, and improving repair processes.
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries. They are a global company with a focus on equal opportunities and employ diverse talents.