Ombudsman Officer Brazil

Responsibilities:

• Act as the principal person in charge of the Ombudsman channel in Brazil, operating email and phone lines per Central Bank standards.
• Receive, register, instruct, analyze, and treat all demands, maintaining mandatory records and meeting regulatory deadlines.
• Prepare semiannual qualitative and quantitative reports and manage the Reclame Aqui channel to maintain a high score.

Qualifications:

• Bachelor's degree in finance, economics, law, or related field with mandatory Ombudsman certification from a recognized entity.
• 3-5 years of customer service experience in financial institutions or fintech, with knowledge of BCB regulation and VASP rules.
• Proficient in Portuguese and English, with strong analytical skills and ability to work rotational shifts including weekends.

Why Join Us:

• Benefit from a Study Growth Fund that supports professional development and continuous learning.
• Participate in regular team-building activities and internal events promoting collaboration and innovation.
• Access global collaboration opportunities and career advancement within a rapidly expanding company.