Act as the principal person in charge of the Ombudsman channel in Brazil, ensuring compliance with Central Bank regulations and managing all incoming demands.
Prepare semiannual reports and manage the Reclame Aqui channel to maintain a company score above 8.0.
Serve as subject matter expert for client inquiries, focusing on trade-related issues and local Brazilian payment systems like Pix.
Act as the first point of contact for customers, handling complex issues across phone, chat, and email with empathy and ownership.
Consistently meet performance targets on resolution rate, quality, and handling time while maintaining accurate records and data privacy.
Proactively contribute to team knowledge sharing, take ownership of personal growth through feedback, and embody Wise’s values.
Wise is a global technology company building the best way to move and manage the world’s money, with a mission to make international payments easier and cheaper. As a fast-growing company with a diverse team, Wise fosters an inclusive, equitable culture where employees are empowered to contribute to its mission.
Develop deep understanding of customers, products, and operations while solving complex problems.
Analyze customer trends and identify opportunities to improve experiences and processes.
Collaborate with Product, Engineering, Operations, and Risk teams to drive meaningful improvements.
Stake is an Australian investing platform that helps people grow their wealth with access to ASX and Wall Street. With over 750,000 customers and A$8B under administration, the company fosters a culture of empowerment and continuous improvement.
Oversee all local accounting, bookkeeping, financial reporting, and control activities for Bybit's El Salvador operations.
Ensure compliance with tax regulations, statutory obligations, and regulatory financial reporting requirements.
Lead budgeting, forecasting, treasury management, and support strategic projects from a financial perspective.
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users globally. Backed by a global team of ambitious builders, the company fosters a high-performance environment where talent is empowered to drive real impact.
Provide world-class customer support via email, phone, and chat for Portuguese and English speaking customers worldwide.
Be creative, friendly, and solution-oriented, constantly reviewing processes and suggesting improvements.
Work night shifts in a fully remote position after one month of in-person training in São Paulo.
Wise is a global technology company building the best way to move and manage the world's money with min fees and max ease. They are a rapidly growing international team focused on creating an entirely new network for global money transfer.
Lead technical customer relationships for strategic accounts in Latin America, owning escalations and driving resolution on complex integration challenges.
Collaborate cross-functionally with Product, Development, Sales, and Partnerships to translate customer insights into product improvements.
Define best practices for technical onboarding, integration delivery, and ongoing account health monitoring to ensure high-quality delivery.
Yuno builds payment infrastructure that enables global market participation via a single API. Founded by payment industry experts, the company serves brands like InDrive and McDonald's, integrating over 1,000 payment methods across 80+ countries using advanced AI for smart routing and fraud prevention.
Support day-to-day operational and compliance workflows for the BPay team, including research, reporting, and process documentation.
Assist with data gathering, formatting, and preparation of internal reports, dashboards, and summaries.
Coordinate cross-team requests, track action items, and help maintain SOPs and compliance checklists.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a range of products from trading and finance to education, research, payments, and Web3 features.
Oversee bankruptcy case progression from initiation to resolution, ensuring timely filings and hearings.
Prepare, organize, and submit legal documentation in compliance with court and regulatory requirements.
Coordinate communication among clients, attorneys, courts, and trustees to ensure seamless case flow.
The partner company provides specialized legal support services, focusing on bankruptcy case management. It has a process-driven culture that values accuracy, compliance, and accountability.
Provide care to users through calls, chats, and email to help them achieve their online goals.
Analyze user behavior and content to improve satisfaction and guide business success.
Collaborate with product teams to influence support and enhance user experience.
Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 278 million users worldwide.
Own and manage end-to-end relationships with a portfolio of payment ecosystem partners across LATAM.
Identify, evaluate, and develop new partnership opportunities aligned with commercial and product priorities.
Negotiate commercial agreements, SLAs, and partnership terms in collaboration with internal teams.
Jobgether is an AI-powered job matching platform that connects candidates with employers. It operates remotely with a focus on efficient, data-driven recruitment for partner companies.
Process and manage accounts payable transactions, ensuring accurate invoice recording and timely approval.
Support payment cycles by preparing, reviewing, and tracking outgoing payments while ensuring compliance.
Reconcile accounts payable ledger entries and assist in resolving discrepancies with vendors or internal teams.
Jobgether is a recruitment platform that uses AI-powered matching to connect candidates with job opportunities. The partner company is a remote-first accounting operations firm supporting international clients, with a focus on accuracy and growth.
Provide customer support through chat, phone, and email with professionalism and empathy.
Register, monitor, and resolve inquiries, complaints, and appointments efficiently.
Collaborate with internal teams to escalate and track complex cases to resolution.
VITTA is a company specializing in customer service solutions for various partners. They operate with a fully remote team focused on delivering high-quality support and continuous improvement.
Negotiate, review, and structure strategic contracts focusing on financial operations, BaaS, and payment methods.
Support regulatory matters related to the Central Bank, CVM, FIDC, and licensing.
Advise Product, Operations, Finance, People, and Commercial teams on daily legal decisions.
Zippi is on a mission to empower 22 million micro and small businesses in Brazil with instant working capital solutions using PIX as a credit platform. With over R$10 billion in credit granted and backing from investors like Y Combinator and Tiger Global, they have achieved profitability and rapid growth with a data-driven, automated approach.
Support the definition and execution of the roadmap for financial data sources and connectors.
Research market trends and customer needs to identify new opportunities for financial data products.
Collaborate with customers and internal teams to improve products and drive adoption.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling fintechs to access and interpret financial data and initiate payments. The team is highly technical, passionate, and driven, with over 90 people representing 20 nationalities, operating from offices in São Paulo and Mexico City with a remote-friendly culture.
Provide customer support through chat, phone, and email with empathy and efficiency.
Manage customer requests, troubleshooting issues and escalating to specialized teams when necessary.
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.
This role is listed on behalf of a partner company that provides AI-powered job matching services. The organization focuses on connecting candidates with opportunities through an automated review process and supports a mission-driven service environment.
Lead and develop a remote LATAM-based team of CSMs for SMB and mid-market nonprofit customers, driving retention and growth.
Design AI-driven service workflows for SMB segments and build scalable playbooks and KPIs for high-volume account management.
Oversee customer lifecycle from kickoff to expansion, partner with cross-functional leaders, and mitigate churn risk.
Fundraise Up is a global fundraising platform that helps nonprofits accept donations quickly and seamlessly, powering tens of millions in donations monthly. Trusted by major organizations like UNICEF, the company has a 4.9/5 rating and a diverse, remote team focused on innovation and accessibility.
Lead B2B field marketing strategies focused on demand generation, pipeline creation, and customer acquisition.
Plan and execute events, conferences, webinars, and activations to strengthen brand presence in fintech and crypto ecosystems.
Collaborate with sales teams to optimize lead conversion and report on marketing performance using pipeline and revenue metrics.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They operate in the recruitment and technology sector, focusing on fair and efficient candidate evaluation.
Monitor and triage customer support tickets in Pylon, investigating pending/failed transactions and identifying root causes.
Guide customers to resources and documentation while creating and maintaining runbooks for team efficiency.
Surface patterns and flag recurring issues to improve customer and internal team experiences.
Brale is the infrastructure layer behind programmable money, helping fintechs and platforms launch compliant stablecoin programs. They are a small but growing fintech startup with a hands-on, customer-focused culture.
Apply deep financial expertise to design and evaluate AI scenarios for Indian financial systems.
Create realistic finance-related scenarios in Odia reflecting compliance, audit, risk management, investment analysis, and financial reporting.
Review AI-generated and human-generated outputs for factual correctness, regulatory alignment, and financial integrity.
A partner company specializing in AI benchmarking for financial systems. The team consists of finance and AI experts working remotely in a collaborative environment.
Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions.