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The Role:
- Monitor and triage customer support tickets in Pylon (roughly 10–20 per day).
- Investigate pending/failed transactions across internal tooling: identify where they’re stuck, why, and what next steps are needed.
- Escalate with clear context when required.
What You’ll Learn:
- How stablecoin transactions flow end-to-end, including common failure modes.
- How to write clear, useful runbooks and internal documentation.
- How CX partners with Product and Engineering to resolve issues and improve systems.
What Success Looks Like:
- Owning customer issues from reporting to mitigation to full resolution.
- Runbooks and documentation are kept current and genuinely useful.
- By the end, you can articulate a stablecoin transaction flow and confidently walk a customer through troubleshooting.
Brale
Brale is the infrastructure layer behind programmable money, helping fintechs and platforms launch compliant stablecoin programs. They are a small but growing fintech startup with a hands-on, customer-focused culture.