Customer Success Manager

Role Responsibilities:

• Develop and maintain strategic relationships to drive product adoption and customer retention.
• Provide technical expertise on the Workato platform, deployment models, and governance best practices.
• Act as the primary escalation point for customer issues, ensuring quick resolution and troubleshooting.

Qualifications and Experience:

• Requires 5+ years in consulting, customer success, or technical account management, preferably in SaaS/iPaaS.
• Must have experience in integration/business automation and understanding of large, complex business stakeholders.
• Needs a strong track record of customer retention, growth, and comfort operating with revenue targets.

Work Environment and Skills:

• Must be available to work Australia hours and thrive in a dynamic, ambiguous startup environment.
• Requires excellent interpersonal, communication, and analytical thinking skills with a strong customer-centric focus.
• Should be highly organized, proactive in problem-solving, and passionate about the business value of automation.