Providing strategic leadership to the customer success team to enhance client relationships and understanding of business, human capital, and benefits issues.
Developing and implementing strategies to increase performance, revenue, and profitability through product portfolio analysis and new product development.
Collaborating with leadership to ensure strategic positioning for growth and maintaining industry leadership.
Strategically lead a global team of Account Managers to ensure successful management of a book of business from contract signing through implementation.
Collaborate with internal resources to recruit, develop, and manage a high caliber workforce while identifying upsell opportunities to increase profitability.
Coach team members to enhance client relationship skills and their understanding of customers' business and benefits issues.
ComPsych is the world's largest provider of mental health services and GuidanceResources for life, offering personalized and fully integrated programs including behavioral health, absence, and wellness journeys. Serving over 163 million individuals across 200 countries, 40% of the Fortune 500 choose ComPsych for their mental health needs.
Partner with Customer Success Managers on international service delivery for Workforce Mental Health customers.
Serve as subject matter expert on global nuances, resolving inquiries and leading international agenda items during customer meetings.
Proactively monitor account risk, develop mitigation strategies, and coordinate with internal teams and global networks.
Lyra Health provides mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of care and published more than 20 peer-reviewed studies.
Own and manage the customer relationship for global strategic accounts, driving value and adoption throughout the lifecycle.
Develop and execute strategic Success Plans aligned with customer business outcomes and facilitate Executive Business Reviews.
Partner with sales and support teams to ensure retention, reduce churn, and identify growth opportunities.
Quest Software helps organizations manage and secure their Microsoft environments and leverage data effectively through AI and data solutions. With over 45,000 companies including 90% of the Fortune 500 trusting Quest, they offer a global, inclusive work environment with competitive benefits and professional growth opportunities.
Generate sales opportunities with new customers through networking and relationship building as part of a coordinated sales strategy.
Own and nurture sales processes, manage and overcome objections, and meet targeted sales quotas.
Develop and execute sales plans, manage customer relationships, and prepare reports as requested.
BlueCat is a key player in the rapidly growing space of Intelligent Network Operations, providing solutions that help IT teams modernize network environments. With headquarters in Toronto and offices globally, the company has an award-winning culture recognized as a Great Place to Work.