Sr. Customer Success Manager, Grammarly for Education NA

Customer Lifecycle Management:

• Own the full post-sales customer lifecycle for assigned accounts.
• Ensure seamless onboarding, activation, and long-term success.
• Drive adoption and product usage through thoughtful engagement strategies.

Strategic Account Management:

• Lead renewal strategies end-to-end, including pricing proposals and contract negotiations.
• Partner with Sales and Key Accounts teams to identify and execute expansion opportunities.
• Build and grow strategic relationships through multithreading across departments.

Customer Engagement and Enablement:

• Deliver high-impact enablement experiences by understanding customer goals.
• Conduct strategic account reviews, providing tailored insights and performance metrics.
• Act as a trusted advisor, aligning Superhuman’s solutions with customer strategies.