New Client Solutions Manager EMEA

About the Role:

• You will lead the full services sales cycle, from opportunity identification through scoping, SOW negotiation, and contracting.
• You will coach customers through their CX transformation, guiding them through Parloa's PRISM methodology.
• You will operate at the intersection of enterprise sales and delivery, partnering with multiple teams.

Areas of Ownership:

• Services Pipeline & Revenue: Build and maintain a healthy services pipeline, lead commercial conversations, and maintain rigorous forecast hygiene.
• Scoping, Proposals & Contracting: Run structured discovery, translate into compelling proposals, and write Statements of Work that are commercially sound.
• Customer & Stakeholder Engagement: Build trusted relationships with CX, IT, and Operations leaders, and ensure seamless knowledge transfer.

What Success Looks Like:

• A well-forecasted services pipeline that consistently converts alongside software.
• Customers call you before they need you because you've built the relationship and earned the trust.
• Every engagement closes with strong CSAT and a documented path to expansion.