Customer Support Agent

Role:

• Be the human voice of a business, replying to users by email in English with the time to read, think, and write a proper answer.
• Resolve what matters most: cancellations, refunds, billing questions, account access, and product questions.
• Take the cases that need a real person while AI handles the routine ones.

Impact:

• Make the product and support better by spotting problems and bringing them to the right team.
• Help shape how the support team works as an early agent.
• See the business through the user's eyes, learning why people stay or leave.

Growth:

• Join early and grow into a senior agent who trains new teammates, then into a shift lead, QC, or team lead role.
• Work in a calm format, email only, with a fixed shift of your choice.
• Enjoy higher pay for evening and night shifts, with 20 paid vacation days and 10 paid sick days a year.