Respond to user emails in English, handling cancellations, refunds, and billing questions.
Resolve account access and product questions with clear answers.
Take on complex cases that need human judgment and empathy.

What You Bring:

1+ year of experience in customer support by email or chat.
Written English at B2 level or higher.
Calm demeanor with empathy and a customer-first attitude.

Why This Role Stands Out:

Work in-house with a team being built from scratch.
See the business through the user's eyes on subscriptions and payments.
Grow into senior roles like shift lead, QC, or team lead.

Leaply

Leaply is a company that partners with a Health Wellness app to provide customer support services. They are building a support team from scratch, offering a remote work environment with a focus on empathy and problem-solving.

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