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How Will You Make an Impact?:

  • Resolve user inquiries and issues efficiently.
  • Communicate with users in writing and verbally, ensuring a positive experience.
  • Escalate issues to relevant teams to drive product improvements.

What Makes You a Perfect Fit?:

  • Upper-Intermediate/Advanced English (B2+) in both spoken and written form.
  • Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM.
  • Strong communication, stress resilience, and a customer-oriented mindset.

What We Offer:

  • Fully remote work format from anywhere in Ukraine or worldwide.
  • 18 days of paid vacation, unlimited sick leave, and medical insurance.
  • Flexible shifts, guaranteed breaks, and bonuses for achieving goals and KPIs.

Chapters

Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. The company fosters a culture of curiosity, trust, and ownership, with offices in Kyiv, Lviv, and Warsaw.

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