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Your focus:
- Handle incoming user requests via email and be the voice of the company.
- Meet team and individual metrics such as First Response Time and CSAT.
- Escalate complex requests and process refunds through payment systems.
You are our perfect match if:
- You have B1+ to B2+ English and strong written communication.
- You bring 3 months to 1+ year of customer or technical support experience.
- You are empathetic, stress-resistant, and detail-oriented.
Work schedule:
- Work a 2/2 shift from 06:00 to 18:00.
- This is a freelance role, fully remote from Europe or Ukraine.
Our culture:
- We collaborate with over 800 specialists worldwide.
- We thrive in a fast-paced startup environment and value feedback.
Boosta
Boosta is a holding tech company that creates, develops, and invests in digital businesses with global potential. We collaborate with over 800 specialists worldwide and millions of users use our products and services.