Provide exceptional customer support via chats, emails, and calls.
Maintain a 90%+ customer satisfaction score with prompt, empathetic solutions.
Collaborate with Engineering and Product teams to resolve complex customer issues.
Ideals is a global B2B SaaS product company providing secure document sharing and collaboration solutions for high-stakes processes. Trusted by over 2 million users from 300,000 companies, the team values commitment, excellence, collaboration, trust, and care.
Provide professional and courteous customer support in Russian and/or Ukrainian and English.
Assist customers with inquiries and deliver clear, accurate, timely resolutions while meeting performance targets.
Follow company policies, SOPs, and data security guidelines, and complete all training and certification requirements.
An enterprise client providing customer support for a growing international customer base. The company emphasizes professional, high-quality customer experiences and a culture of punctuality, productivity, and continuous improvement.
Respond to customer queries promptly through email, live chat, and phone calls.
Collaborate with various departments to resolve complex issues and escalate when necessary.
Document repetitive issues and create FAQs, user manuals, and tutorials to improve the customer experience.
PrimeXBT is a fintech company specializing in forex and cryptocurrency trading platforms. They offer an international, cross-functional work environment and value performance-based rewards and employee well-being.
Serve as the customer's main point of contact through their initial onboarding, understanding their business and technical needs.
Lead onboarding kick-offs, training workshops, and coaching sessions while delivering training in German and English.
Partner with internal teams and advocate for customers to improve the onboarding playbook and ensure successful implementation.
Wordly provides high-quality, real-time translation services in 50+ languages for virtual and in-person events. It is a fast-growing, remote-first startup of industry veterans and senior tech pros who prioritize performance, customer happiness, and work-life balance.
Manage inbound calls for diverse businesses, becoming the trusted voice of each client with empathy and professionalism.
Take accurate messages, book appointments, and transfer calls efficiently using user-friendly tools.
Build strong client relationships and collaborate with the team to continuously improve service quality.
Veta Virtual is a fast-growing call center providing phone-based customer service for a diverse range of businesses. The company fosters a friendly, supportive culture with team events and opportunities for professional growth.
Provide responsive, professional customer support to English- and Spanish-speaking customers across the US and Canada.
Troubleshoot technical issues related to fleet management and transportation technology solutions.
Collaborate with teammates and use support tools to document, track, and resolve customer requests effectively.
They provide technology-driven fleet management and compliance solutions for transportation customers across the United States and Canada. They foster a collaborative remote environment focused on customer satisfaction and professional growth.
Act as the frontline voice of Ruggable, delivering excellent consumer service via phone, chat, and email.
Provide timely resolution for inquiries about returns, cancellations, exchanges, orders, and products.
Partner with management and teammates to escalate issues and enhance the customer experience.
Ruggable is a venture-backed DTC e-commerce brand based in Los Angeles, known for patented washable rugs. The company has a loyal customer base and a collaborative team that delivers results in a fast-paced, high-growth environment.
Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Partner closely with Technical Support on complex issues and handle escalations calmly.
Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.
Deliver client support through ticketing, phone, chat, and social media.
Troubleshoot Tier 1 technical issues and escalate complex cases to appropriate teams.
Educate clients on CMS best practices and document software bugs for product improvements.
They provide digital platform and content management solutions to clients, offering technical support and customer education. The company operates with an international, collaborative team culture and emphasizes professional growth and cross-functional cooperation.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.
Handle inbound and outbound customer communications primarily by phone (60%) and email (40%).
Manage customer accounts, billing, and shipping information using Zoho CRM and ERP systems.
Work closely with Logistics, Marketing, and IT to resolve issues and improve the overall customer experience.
Lev Haolam is an international, fast-growing mission-driven enterprise based in Israel, focused on the U.S. market and committed to supporting local family-owned businesses. The company values ownership, collaboration, and continuous improvement and has a passionate international team.
Manage a portfolio of VIP customers and maintain personalized communication.
Develop engagement strategies to boost loyalty and re-engage inactive users.
Provide tailored support across email, messaging, and phone channels.
The company is an international technology environment specializing in digital products and B2B services in the iGaming industry. It fosters a supportive, fast-paced culture that values initiative, flexibility, and continuous learning.
Solicit, prepare, and process customer materials using glossary development tools.
Provide frontline technical support, triage requests, and guide customers on best practices.
Work with large datasets and support workflows, reporting, and sales data requests.
Wordly.ai is an AI-powered translation startup offering real-time interpretation in 50+ languages for events and meetings. The company is a fast-growing, remote-friendly team of industry veterans focused on performance, innovation, and customer success.
Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
Create, update, and manage customer cases accurately while following compliance and process requirements.
Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.
Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.
Consult customers on all questions related to our websites.
Work efficiently with customer requests to resolve issues and ensure retention.
Promote our websites and maintain high service quality.
Social Discovery Group (SDG) solves problems of loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms. The company is a two-time 'Great Place to Work' winner and a top-5 company for work-from-anywhere jobs, with an international team of digital nomads.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Resolve client issues through email, live chat, and scheduled video sessions while providing technical troubleshooting.
Become a product expert and guide clients on platform features and functionality.
Collaborate with engineering and product teams to escalate issues and improve the product.
Optro provides an AI-powered GRC Intelligence Platform that helps enterprises transform risk into opportunity. With over $300M ARR and more than 50% of the Fortune 500 as customers, it is one of the fastest-growing tech companies in North America, fostering a collaborative and innovative culture.
Define and maintain quality standards for English-to-Ukrainian content across UI, marketing, product, legal, and support materials.
Monitor client feedback and drive community alignment through calibration roundtables and monthly quality reports.
Coach and develop reviewers, manage escalations, and ensure evidence-based arbitration decisions.
Our partner is a localization services provider ensuring high-quality translated content for major global technology clients. This freelance role offers flexible remote work with a small, focused team and ongoing collaboration with global stakeholders.
Provide Tier 1 product support via email and chat, guiding customers through platform features and dashboards.
Conduct virtual onboarding and live training sessions via Zoom or Google Meet for U.S. business customers.
Document customer requirements, troubleshoot issues, and coordinate escalations with U.S. and Korea-based teams.
A-VUS provides an AI-powered beauty market intelligence and analytics platform for U.S. business customers. The company fosters a collaborative, customer-focused culture and works with teams across the U.S. and Korea.
Provide essential operational support to a growing vendor management program, including user access, vendor records, and documentation.
Maintain accurate vendor data and assist project teams in identifying suitable vendors based on rates, skills, and availability.
Respond to linguist and vendor inquiries, escalate specialized issues, and identify process improvements for recurring workflows.
This role is with a partner company operating in the international localization industry, managing a growing vendor network. The company culture emphasizes independent, organized work in a flexible remote environment.