Respond to user emails in English, handling cancellations, refunds, billing questions, and product issues.
Take on complex cases requiring human judgment and empathy, while AI handles routine inquiries.
Identify and report product or process improvements to the relevant team.
Leaply is a company that partners with a Health Wellness app to provide customer support services. They are building a support team from scratch, offering a remote work environment with a focus on empathy and problem-solving.
Help resolve user inquiries and issues through written support tickets and verbal calls.
Communicate with English-speaking users from all over the world.
Contribute to product improvement by escalating issues to relevant teams.
Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. The company fosters a culture of curiosity, trust, and ownership, with offices in Kyiv, Lviv, and Warsaw.
Answer live chats and support tickets across membership, events, finance, CRM, and website tools.
Write and update help content and build in-product help to drive self-service.
Improve the AI support agent Buzz, trace ticket causes, and recommend product and documentation fixes.
Membee is the all-in-one membership management platform for associations, chambers, nonprofits, and clubs, automating renewals, events, payments, and communications. The team is small and quality-of-life-focused, with a culture of humility, honesty, hunger, and horizon.
Own the support experience for the Myner app across chat, email, social media, and reviews, leading a small team of human and AI agents.
Design workflows that let AI and human support agents work together, with clear escalation paths so users always reach a person.
Turn support conversations into actionable insights for product, engineering, marketing, and survey teams to drive the product roadmap.
Myner is building the world's first global consumer omni-panel, turning data from what people buy and think into Agentic Flywheels that deliver breakout sales growth for brands. We're a small, remote-first team by design, focused on delivery over hours, with a founder-CEO who has already built and exited a unicorn in this industry.
Respond to incoming support tickets and questions via support channels, with guidance from senior team members.
Troubleshoot product issues by diagnosing common problems using documentation and escalation paths.
Document customer issues and resolutions in support tools, and escalate issues beyond your current scope appropriately.
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. With over 700 customers and a data network scoring 1 trillion events per year, Sift fosters a diverse, equitable, and inclusive workplace where employees feel secure sharing their authentic selves.
Provide exceptional customer support via live chat, WhatsApp, and email, resolving client issues related to logistics, orders, and website bugs.
Onboard and train new team members, coach colleagues, and handle complex escalations to ensure seamless customer experiences.
Collaborate cross-functionally with all departments to address root causes of customer issues and drive continuous improvement.
Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive suppliers worldwide. With annual transactions over $300M and a team distributed across 8+ countries, the company fosters a collaborative, low-hierarchy culture focused on empowerment and continuous learning.
Handle inbound contacts via email, phone, and live chat across the full Dutchie platform, troubleshooting POS, ecommerce, payments, and hardware issues.
Triage payments and compliance workflows, including Pay by Bank issues, METRC package tags, and inventory receiving.
Work alongside AI-assisted support tooling, document every contact, and escalate unresolved issues within 20 minutes.
Dutchie is an all-in-one technology platform powering the cannabis industry with Point of Sale, E-commerce, Payments, and Loyalty & Marketing. We power thousands of dispensaries across 40+ markets in the US and Canada, have raised over $600M in funding, and have been named in Fast Company's 10 Most Innovative Companies in North America and LinkedIn's Top 50 Startups.
Answer customer inquiries via phone, LINE, Facebook, and email daily.
Resolve product or service issues by diagnosing causes and explaining solutions.
Share recurring issues with management and conduct follow-up calls.
FINN is a fintech company building transparent products that improve financial well-being for employees, including earned wage access and money management tools. Founded in 2022, FINN is the largest early wage access provider in Southeast Asia and is expanding globally.
Handle customer, courier, and merchant inquiries through live chat, phone, and email support
Resolve escalations, operational issues, and time-sensitive cases quickly and professionally
Maintain a high-quality customer experience using empathy, clear communication, and Wolt's tone of voice
Wolt builds technology that brings joy, simplicity, and earnings to neighborhoods, delivering everything from restaurant food to everyday items in over 500 cities across 30 countries. After joining forces with DoorDash in 2022, Wolt operates as a fast-paced, entrepreneurial company where employees learn, build, and ship more than in most other places.
Own relationships with a dedicated portfolio of premium users, delivering personalized support across email, live chat, and phone.
Use AI-powered tools and automation to streamline routine tasks and focus on meaningful customer relationships.
Act as the voice of the customer by sharing insights with internal teams and proactively driving customer retention.
The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.
Own the ticket queue and resolve client issues with software, logins, billing, and message delivery.
Build self-serve support through the knowledge base and AI tools to automate answers.
Coordinate website builds, test new releases, and be Customer Success's direct product connection.
Breakthrough helps physical therapy practices grow by building their websites and providing software, including AI agents, that turns leads into booked patients. They are a growing startup serving about 200 practices, focused on busy clinic owners who need things to just work.
Handle incoming requests from users worldwide via email and be the voice of the company.
Meet performance metrics like First Response Time, Resolution Time, and CSAT.
Master product processes, escalate complex requests, and process refunds.
Boosta is a holding tech company that creates, develops, and invests in digital businesses with global potential. We collaborate with over 800 specialists worldwide and millions of users use our products and services.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact.
Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff.
Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
Kled is building a consumer app where people upload real photos, videos, and documents and get paid continuously, then licenses that data to AI labs. They have scaled to 600,000+ active contributors and raised $15M+ from prominent investors.
Own customer support tickets from creation through resolution, ensuring timely and professional handling of every case.
Resolve buyer and seller issues at first contact using the knowledge base and internal order data, escalating only when outside Tier 1 authority.
Maintain accurate documentation and communication standards in Arabic and English, flagging repeat issues to the team lead.
Soum is on a mission to revolutionise e-commerce in the MENA region by building the most convenient and trustworthy re-commerce marketplace for second-hand products. Since launching in July 2021, Soum has become one of the fastest-growing startups in the region, named a Top 10 LinkedIn Startup in Saudi Arabia for 2024, with a culture focused on rapid team growth and product expansion.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Proactively contact prospects, introduce them to the platform, and conduct product walkthroughs.
Provide email-based support, help users navigate the product, and escalate technical issues to R&D.
Collect user feedback, communicate insights to the product team, and improve customer support processes.
NDA is a fast-growing platform that automates creative optimization through machine learning, enabling global brands to scale high-performing ads. The company is backed by top-tier investors and accelerators, with a focus on data-driven automation for advertising technology.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.