Play a vital role in ensuring customers have a seamless journey with Nivoda.
Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
Serve as the voice of the customer internally.

What will you be doing?:

Focus on resolving customer issues and ensuring swift response times.
Adapt to constant changes in a fast-paced, scale-up environment.
Collaborate with other teams to tackle root causes of customer issues.

Our culture and what we offer:

Dynamic working environment in a rapidly growing company.
Enjoy a low-hierarchy work environment.
Engage in intellectually challenging work that contributes to Nivoda's success.

Nivoda

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive suppliers worldwide. With annual transactions over $300M and a team distributed across 8+ countries, the company fosters a collaborative, low-hierarchy culture focused on empowerment and continuous learning.

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