Proactively engage with identified prospects via email to introduce them to the platform.
Conduct product walkthroughs and educate new users on key features and capabilities.
Provide ongoing support to help users troubleshoot and understand the product.

Responsibilities:

Escalate technical issues or product-related requests to the R&D or product teams.
Collect user feedback and communicate actionable insights to improve the product.
Maintain clear, structured communication with users to ensure a positive experience.

Requirements:

Previous experience in Customer Support or Customer Success, ideally with AI-powered products.
Excellent English written communication skills and a customer-oriented mindset.
Comfort working with US-based customers and aligning with US East Coast hours.

Preferred Qualifications:

Familiarity with tools like Intercom for customer support.
Ability to suggest and implement improvements to workflows and processes.

NDA

NDA is a fast-growing platform that automates creative optimization through machine learning, enabling global brands to scale high-performing ads. The company is backed by top-tier investors and accelerators, with a focus on data-driven automation for advertising technology.

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