Respond to user emails in English, handling cancellations, refunds, billing questions, and product issues.
Take on complex cases requiring human judgment and empathy, while AI handles routine inquiries.
Identify and report product or process improvements to the relevant team.
Leaply is a company that partners with a Health Wellness app to provide customer support services. They are building a support team from scratch, offering a remote work environment with a focus on empathy and problem-solving.
Own the ticket queue and resolve client issues with software, logins, billing, and message delivery.
Build self-serve support through the knowledge base and AI tools to automate answers.
Coordinate website builds, test new releases, and be Customer Success's direct product connection.
Breakthrough helps physical therapy practices grow by building their websites and providing software, including AI agents, that turns leads into booked patients. They are a growing startup serving about 200 practices, focused on busy clinic owners who need things to just work.
Own the support experience for the Myner app across chat, email, social media, and reviews, leading a small team of human and AI agents.
Design workflows that let AI and human support agents work together, with clear escalation paths so users always reach a person.
Turn support conversations into actionable insights for product, engineering, marketing, and survey teams to drive the product roadmap.
Myner is building the world's first global consumer omni-panel, turning data from what people buy and think into Agentic Flywheels that deliver breakout sales growth for brands. We're a small, remote-first team by design, focused on delivery over hours, with a founder-CEO who has already built and exited a unicorn in this industry.
Own relationships with a dedicated portfolio of premium users, delivering personalized support across email, live chat, and phone.
Use AI-powered tools and automation to streamline routine tasks and focus on meaningful customer relationships.
Act as the voice of the customer by sharing insights with internal teams and proactively driving customer retention.
The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.
Answer live chats and support tickets across membership, events, finance, CRM, and website tools.
Write and update help content and build in-product help to drive self-service.
Improve the AI support agent Buzz, trace ticket causes, and recommend product and documentation fixes.
Membee is the all-in-one membership management platform for associations, chambers, nonprofits, and clubs, automating renewals, events, payments, and communications. The team is small and quality-of-life-focused, with a culture of humility, honesty, hunger, and horizon.
Be the human voice of a business, replying to users by email in English with thoughtful answers.
Resolve cancellations, refunds, billing, account access, and product questions for users.
Spot problems in the product and support processes, bringing them to the right team for fixes.
SKELAR is a venture builder that creates consumer businesses in EdTech, Mental Health, Petcare, and FashionTech, reaching over 10 million users worldwide. They have built an environment where expertise meets opportunity, with no ceiling on what you can achieve.
Troubleshoot customer issues using internal documentation, tools, and escalation resources to deliver great experiences.
Become Smartsheet Product Certified and assist customers via email, phone, and chat.
Partner with leaders to meet or exceed performance goals in customer satisfaction, quality, and attendance.
Smartsheet empowers teams to manage work seamlessly and scale solutions using AI. The company fosters an inclusive, innovative culture where ideas are heard and contributions have real impact.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Take ownership of an AI support agent, optimizing resolution rates, accuracy, and customer satisfaction.
Analyze performance data to identify root causes and test enhancements before implementation.
Collaborate cross-functionally to refine AI workflows, improve human handoffs, and expand AI capabilities.
The company leverages artificial intelligence to optimize customer support, ensuring seamless escalation to human agents when needed. It is a fully remote, globally distributed organization offering generous PTO, health coverage, and equity opportunities.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Act as a customer advocate by identifying, solving, and escalating issues while promoting product education and guiding users through features.
Collaborate with a global support team to ensure technical issues are resolved promptly, directly impacting customer satisfaction.
Grow through learning opportunities and potential transitions into roles like Client Services, Engineering, or Product.
Aircall is a unicorn AI-powered communications platform that brings voice, SMS, WhatsApp, and 250+ integrations together to help teams build stronger customer relationships. With 600+ people from 40+ nationalities across global offices, the company is ambitious, product-driven, and execution-focused.
Respond to incoming support tickets and questions via support channels, with guidance from senior team members.
Troubleshoot product issues by diagnosing common problems using documentation and escalation paths.
Document customer issues and resolutions in support tools, and escalate issues beyond your current scope appropriately.
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. With over 700 customers and a data network scoring 1 trillion events per year, Sift fosters a diverse, equitable, and inclusive workplace where employees feel secure sharing their authentic selves.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Manage and grow a team of 3 to 7 technical support specialists through 1:1s, mentorship, and quarterly growth alignments.
Own OKRs and drive quality through ticket reviews, process documentation, and AI-assisted QA.
Serve as an escalation point and partner cross-functionally with sales, product, and engineering to advocate for clients.
Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven team with a fun, energetic culture and robust benefits.
OpenArt helps millions of creators turn ideas into images, videos, stories, and ads with AI. We’re a small, fast-moving team building for people who have a vision but not a studio.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Guide new customers through onboarding to a live setup that works for their business.
Help customers configure channels, AI agents, and automations to handle leads effectively.
Act as the main point of contact, ensuring timely resolution of issues and high satisfaction.
Respond.io is an AI-powered business messaging platform helping companies manage customer conversations across chat, calls, and email in one place. They are a globally distributed team with employees worldwide, fostering a diverse and inclusive culture.