Customer Support Representative (Bilingual, Spanish)
Benefits
Unlimited PTO
Responsibilities:
- Manage support requests through multiple channels including software, phone, and email.
- Provide bilingual support in English and Spanish to customers, primarily in Mexico.
- Coordinate with internal and external stakeholders to address complex cases and ensure solutions.
Qualifications:
- 2+ years experience in technical support and customer service, with fluency in English and Spanish.
- Experience with high-volume support environments, ticketing systems, and CRM platforms like Salesforce.
- Strong problem-solving skills and ability to use remote communication tools effectively.
What We Offer:
- Competitive compensation with stock options and a flexible work schedule.
- Comprehensive benefits including a retirement plan match and unlimited PTO.
- Opportunity to make an impact while working with a dynamic, remote team.
AssetWatch
AssetWatch powers manufacturing uptime by delivering condition monitoring experiences to global manufacturers. It is a remote-first, dynamic team of engineers and business leaders passionate about predictive maintenance, offering a flexible schedule and comprehensive benefits.