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About the Role:
- Serve as the primary technical advisor and face of Unframe for enterprise clients.
- Own client technical issues end-to-end and drive live strategy and de-escalation calls.
What You'll Do:
- Lead enterprise client engagements and handle high-stakes account de-escalations.
- Investigate and resolve production incidents using SQL, log analysis, and code forensics.
- Configure and deploy autonomous AI agents to automate triage workflows.
What We're Looking For:
- 4+ years of experience in technical support, support engineering, QA, or solutions engineering.
- Proficiency with SQL, cloud log analysis, REST APIs, and enterprise authentication protocols.
- Active daily practitioner of generative AI and agentic coding tools.
Why Join Us:
- Solve real technical problems while working closely with customers, product, and engineering teams.
- Gain exposure to complex enterprise environments and cutting-edge AI products with direct ownership.
Unframe
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, it is a fast-growing, revenue-generating company working with Fortune 500 customers globally.