Customer Success Manager
Remote regions
USBenefits
18w maternity
16w paternity
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Role Overview:
- Serve as the face of Spring Health to existing partners, driving adoption in a proactive, data-driven manner.
- Fully remote role with up to 15% travel.
Key Responsibilities:
- Own the full customer lifecycle including onboarding, value realization, expansion, and renewal.
- Deliver data-based business reviews to senior HR executives and collaborate across teams.
What We're Looking For:
- 3+ years in account management, customer success, implementation, or healthcare management.
- Experience with SaaS platforms, upselling, renewals, and CRM.
Benefits:
- Health, dental, vision, 401(k) match, HSA/FSA, and parental leave.
- Access to Spring Health providers, wellness, fertility support, and child care.
Spring Health
Spring Health is a global mental health company building an AI-native platform to deliver personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people and fosters a culture of using AI tools thoughtfully while supporting employee well-being.