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US 18w maternity 16w paternity

  • Own the full customer lifecycle for assigned Small and Medium Enterprise customers, including onboarding, adoption, expansion, and renewal.
  • Build rapport with decision makers to drive product adoption and deliver data-based business reviews to senior HR executives.
  • Collaborate across teams and support sales with finalist calls and customer references as needed.

Account Management Customer Success Upselling SaaS CRM

20 jobs similar to Customer Success Manager

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$97,600–$139,000/yr
United States Canada

  • Build and maintain core infrastructure for Quora's ML platform, ensuring high availability, scalability, and performance.
  • Build and improve distributed systems serving ML models in production, from Large Recommendation Models to Large Language Models.
  • Work on GPU model serving, optimizing latency, throughput, and cost to support larger and more capable models.

Quora's mission is to grow the world's collective intelligence through two platforms: Quora for global knowledge sharing and Poe for AI agent collaboration. We are a remote-first company with passionate, collaborative, and high-performing global teams, rooted in transparency and experimentation.

$79,781–$116,347/yr
Global Unlimited PTO

  • Design, develop, and maintain scalable, high-performance, low-latency backend services using Java and AWS in a distributed environment.
  • Collaborate with product, frontend, and QA teams while optimizing services for performance, reliability, and scalability.
  • Drive engineering best practices, CI/CD, observability, and technical mentorship across the team.

A global AI-powered SaaS platform improving the safety of online transactions through distributed systems and real-time data. Remote-first, engineering-led, and AI-first culture with emphasis on learning and collaboration.

$195,000–$240,000/yr
US 12w maternity 12w paternity

  • Serve as a strategic legal partner to business leaders, evaluating risks and providing practical guidance.
  • Draft, review, and negotiate commercial agreements; support corporate transactions and IP matters.
  • Advise on title and mortgage regulatory issues, partnering with Compliance and mentoring legal staff.

A growing company operating in the real estate, title insurance, and mortgage technology space. It maintains an entrepreneurial, remote-first culture with an emphasis on work-life balance and diversity.

US

  • Lead a key strategic relationship with a large health system or payer, driving growth and operational rigor.
  • Apply sales principles and stakeholder management to navigate complex healthcare landscapes.
  • Champion partner needs while integrating standard methodologies and balancing growth goals.

Rula is a mental health care company dedicated to making quality care evidence-based and compassionate. They are a remote-first company with a diverse and inclusive culture, currently hiring in most U.S. states.

US

  • Own solutions end to end: capture requirements, architect with AI coding tools, and validate production-ready code.
  • Convert customer needs into specs and acceptance criteria for AI-assisted development across enterprise systems.
  • Lead production integration, deployments, and knowledge transfer while ensuring compliance with ATO/RMF, Section 508, and NIST.

NetImpact Strategies builds AI-powered software for Federal agencies, serving as a trusted advisor for digital transformation. Recognized as a Top Workplace by The Washington Post multiple years, the company fosters a collaborative, results-oriented culture with a focus on customer intimacy.

New Zealand

  • Guide and support students through the Health and Wellbeing Level 3 curriculum.
  • Plan and deliver supplementary lessons, assess progress, and provide feedback.
  • Foster a positive learning environment and tailor support for diverse learners.

Yoobee Colleges is New Zealand's largest private training establishment, educating 7,000 learners. They offer courses in creative industries, technology, tourism, beauty, and healthcare, with a collaborative and inclusive culture.

Global

  • Own the reliability of the QNAP NAS and Dropbox Business, ensuring secure storage and access.
  • Design and document workflows for moving active projects to Dropbox and archiving completed work.
  • Implement a second backup solution and test file restores to prevent data loss.

Core of the Heart is a faith-based media organization that brings biblical clarity and daily guidance to people seeking God in a chaotic world. The team is small and values radical accountability, urgency, discipline, and grace.

US

  • Assist with research, analysis, and outreach on budget and tax reform.
  • Track and analyze policy proposals and budget data.
  • Contribute to issue briefs and website content.

National Taxpayers Union Foundation is a non-partisan research and education organization dedicated to showing Americans how taxes, government spending, and regulations affect them. They perform incisive research and analysis on tax, technology, interstate commerce, legislative scoring, and trade issues.

Canada

  • Design and implement the core AI agent runtime in Python, including orchestration loops, tool definitions and execution, memory and context management, and failure handling.
  • Build and maintain evaluation datasets, automated evaluators, LLM-as-judge pipelines, and regression tracking to ensure agent quality and performance.
  • Develop Python and Node.js microservices for agent hosting and LLM interactions, and build reliable Laravel/PHP APIs for integration.

Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities, partnering with companies to manage applications and next steps. They emphasize a fast-growing, collaborative environment with a focus on professional growth and cutting-edge technology.

Europe

  • Lead end-to-end delivery of Real-World Evidence studies in Germany and France, from contracting to final report.
  • Own project timelines, budgets, site coordination, and CRO oversight for reliable evidence.
  • Act as the sponsor's primary operational contact and align with Medical, Data, Legal, and Quality teams.

Resilience Care is a French company providing AI-driven remote monitoring for oncology, gastroenterology, and psychiatry. Founded in 2021, its solutions serve 35,000 patients across 200 facilities and an international, multidisciplinary team.

Europe

  • Edit UGC footage into short-form videos tailored to TikTok and Snapchat, using strong hooks and motion graphics.
  • Collaborate with Creative Producers and UA to test variations, iterate on concepts, and improve asset performance.
  • Deliver high-volume, fast-turnaround content while staying current with platform trends and AI tools.

Flo is the world's #1 health & fitness app focused on female health, backed by a $200M investment and reaching a $1B valuation in 2024. With 7M paid subscribers and 500M+ downloads, the company is building AI-powered, privacy-first digital health solutions.

$160,000–$177,000/yr
US

  • Provide senior-level program leadership and strategic oversight for NAVFAC Audit Integration program.
  • Develop audit remediation plans with integrated communication across BSO and senior leadership.
  • Manage competing priorities, fiscal constraints, and workforce requirements while balancing program execution.

Significance is a woman-owned consulting firm supporting federal civilian and Department of Defense customers with solutions to complex challenges. With 7 consecutive years as a Washington Business Journal Best Place to Work, we foster a culture of trust, collaboration, and respect.

AP Manager

Headway
$110,400–$172,500/yr
US Unlimited PTO 16w maternity 16w paternity

  • Lead end-to-end AP operations including invoice processing and month-end close.
  • Drive process improvements and automation to scale AP workflows.
  • Partner with Corporate Accounting and FP&A to support accrual accuracy and cash forecasting.

Headway builds a new mental healthcare system by automating insurance admin for providers. A Series D company with $325M+ in funding, they have over 75,000 providers and serve over 1 million patients, with a culture focused on meaningful work.

  • Handle incoming telephone and email inquiries from internal and external customers to resolve issues and fulfill requests.
  • Maintain the CMMS database by creating work orders, monitoring open orders, and documenting all call information.
  • Follow up on calls, escalate issues per priority, and prepare reports while maintaining professional demeanor.

Black & McDonald is a facilities management and construction services company operating in Canada. With a large workforce, it values employee development and diversity in a supportive culture.

Global

  • Collaborate with stakeholders to convert business requirements into solid code and meaningful tests.
  • Proactively tune performance, troubleshoot incidents, and write high-quality technical documentation.
  • Mentor junior team members and collaborate across engineering teams following best practices.

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security and user fund transparency.

US

  • Lead complex customer-facing consulting engagements for health plan customers, owning strategy from discovery to executive readout.
  • Analyze data to quantify operational, financial, and product adoption impact for customers.
  • Mentor consultants and develop reusable assets to advance the consulting practice.

NASCO provides technology solutions and consulting services for healthcare payers, helping health plans realize value from its product portfolio. The company supports a fully remote workforce and offers comprehensive benefits, with a focus on work-life balance.

US Unlimited PTO

  • Lead a portfolio of healthcare client accounts, owning relationships, retention, growth, and financial performance.
  • Guide integrated marketing plans across media, strategy, creative, content, digital, and analytics teams.
  • Oversee pricing, budgets, and revenue forecasting while anticipating risks and developing organic growth plans.

Unlock Health is a full-service marketing communication agency grounded in technology and built for healthcare, integrated with a managed care consultancy. They bring together leading healthcare firms to align brand, marketing, technology, and revenue strategy for healthcare organizations.

US

  • Lead the psychiatric line of service, providing clinical oversight and strategic direction for addiction and co-occurring disorder treatment.
  • Conduct psychiatric evaluations, medication management, and develop treatment protocols in collaboration with multidisciplinary teams.
  • Supervise and mentor psychiatric staff, ensuring high-quality, evidence-based care across all locations.

BrightView is an outpatient addiction medicine practice with 70+ locations across several states. They focus on delivering compassionate care through evidence-based treatment for substance use disorders.

UK

  • Lead global social media strategy and execution for a major domestic appliances brand.
  • Manage and mentor multidisciplinary social and influencer teams within an in-house studio.
  • Drive innovation by integrating Generative AI into strategy, content, and operations.

OLIVER designs, builds, and runs bespoke in-house agencies and marketing ecosystems for brands, partnering with over 300 clients in 40+ countries. As part of The Brandtech Group, we leverage cutting-edge AI and foster a culture of ambition, imagination, and inclusivity.

$160,000–$170,000/yr
US

  • Manage the full sales cycle for Dataiku's enterprise AI platform, owning a Central/West US territory.
  • Engage prospects on data and advanced analytics initiatives with a consultative, customer-centric approach.
  • Collaborate with marketing, product engineering, and sales engineering to showcase platform value.

Dataiku is the enterprise AI platform for building, deploying, and governing AI at scale. The company fosters a culture of accountable camaraderie and is trusted by leading enterprises to operationalize AI as a business performance engine.