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Customer Understanding & Experience Strategy:
- Partner with Account Executives and customers to understand business objectives and engagement challenges.
- Lead discovery sessions to uncover user needs and communication patterns.
- Translate discovery into engagement flows, highlighting automation and AI Collaboration.
Conversational & Interaction Design:
- Design intelligent, conversational experiences using Twilio products.
- Define interaction patterns, agent behaviors, and escalation paths.
- Shape conversation flows that are clear, contextual, and brand-aligned.
Prototyping, Demos & Proof of Value:
- Build compelling demos and Proof-of-Concepts to bring customer engagement stories to life.
- Rapidly prototype experiences using Twilio products.
- Support strategic pilots, ensuring solutions are technically sound and scalable.
Twilio
Twilio is shaping the future of communications from our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Twilio has a strong culture of connection and global inclusion.