Source Job

Australia

  • Partner closely with Account Executives and customers to understand business objectives, current customer journeys, and engagement challenges.
  • Design and demonstrate intelligent, conversational experiences using Twilio products across voice, messaging, and digital channels.
  • Build compelling demos, prototypes, and Proof-of-Concepts that bring customer engagement stories to life.

CPaaS SaaS VoIP SIP WebRTC

20 jobs similar to Principal Solution Engineer

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  • Lead the end-to-end discovery for AI-driven experiences, including conversational challenges, broader product features, and new agents.
  • Design, prototype, and validate experiences following UX best practices, SmartRecruiters product design standards, and Design System guidelines.
  • Define how agents interpret intent, decide, escalate, hand off, and transition; create behaviour guides, guardrails, and routing rules across agents and channels.

SmartRecruiters is a Recruiting AI Company transforming hiring for leading enterprises. As an SAP company with over 4,000 customers, they deliver an AI-powered platform which automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions.

$86,152–$119,650/yr
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  • Be responsible for new customer acquisition and assigned iACV quota.
  • Own analytical and consultative sales cycles to win business with Twilio’s messaging, voice and email solutions.
  • Understand customer business and technical requirements and match them to communication APIs.

Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences. Twilio is dedicated to remote-first work, with a strong culture of connection and global inclusion, making a global impact each day.

Global

  • Partner with Sales on technical discovery and solution design\n- Lead or support product demos for complex or up-market deals\n- Translate customer requirements into scalable technical solutions

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, capable of delivering personalized sales calls, demos, and follow-ups in real time and in multiple languages. They enable businesses to automate and scale their sales operations. \n

Latin America

  • Own post-sale delivery for enterprise customers.
  • Design and configure AI agents.
  • Drive high net revenue retention through trust and outcomes.

Whippy is transforming how companies engage with customers using intelligent AI Agents, and helps businesses replace manual workflows with scalable, intelligent systems. They work closely with enterprise staffing and workforce organizations. The company values long-term success, retention, and expansion.

APAC Unlimited PTO

  • Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
  • Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows.
  • Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. They have processed over 50,000 years of audio and transcribed more than 1 trillion words.

US

  • Design and lead proactive programs to maximize adoption of AI solutions.
  • Act as the primary advocate for partners, ensuring their needs are addressed.
  • Troubleshoot problems, working cross-functionally with engineering, product, and data teams.

CollegeVine deploys powerful AI agents in complex, regulated industries, specializing in building the systems that enable autonomous agents to operate entire functions securely and reliably. Originally founded in 2016, they have raised over $66m in venture funding and became a fully remote company in 2020.

$149,250–$246,300/yr
North America Canada

  • Support product sales as the technical, industry, and domain expert.
  • Lead discovery workshops to determine customers' challenges.
  • Provide feedback to product management to influence the product roadmap.

ServiceNow is a global market leader bringing innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, with their intelligent cloud-based platform that connects people, systems, and processes.

US

  • Translate customer needs into product features, prototypes, and integrations.
  • Build, configure, and deploy solutions, which can include writing code and optimizing models that address customers’ needs.
  • Act as a liaison between the customer's point of contact and the company's core engineering team.

Bitwave is a rapidly expanding startup that specializes in software for businesses that use digital assets and crypto. Their platform provides the CFO stack to web 3 native companies including cryptocurrency accounting, tax tracking, bookkeeping, digital asset treasury management, crypto AR / AP tooling, and full DeFi support.

North America Canada

  • Support territory strategy and planning to improve vertical agreement.
  • Support customers to envision the value of a digital transformation.
  • Coach AEs, ADRs, ACE with foundational specialty solution area knowledge.

ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They offer an intelligent cloud-based platform that connects people, systems, and processes to empower organizations, fostering smarter, faster, and better ways to work.

APAC

  • Provide pre-sales support and technical advice to partners.
  • Assist partners in building practices for customer outcomes.
  • Evangelize ServiceNow mindshare to the partner community.

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. The company's cloud-based platform connects people, systems, and processes to empower organizations, serving over 8,100 customers, including 85% of the Fortune 500®.

$135,000–$200,000/yr
US

  • Partner with customers to understand their workflows and customize solutions.
  • Engineer and own the software solutions deployed to customers.
  • Lead the implementation and integration of our platform into customer environments.

Smarter Technologies is an automation and insight platform for healthcare efficiency. As a leading AI-powered revenue cycle management (RCM) platform, we combine proprietary agentic agents, human-in-the-loop AI agents, clinical ontology, and global financial and administrative services.

North America

  • Design, prototype & launch AI-powered products that solve real user problems from early concepts to scaled features
  • Work directly with customers to understand their needs, validate ideas quickly, and iterate based on real feedback
  • Collaborate with product, design, and engineering teams to take features from idea to production at startup speed, embedding with core engineering teams as validated features get shipped to prod

CapIntel is a software platform built for wealth management enterprises to help financial advisors explain complex investment strategies to their clients. CapIntel has seen rapid adoption and industry recognition, earning top placements in Deloitte’s Technology Fast 50 Canada and Fast 500 North America in 2025.

$65,000–$90,000/yr
US

  • Accelerates demand generation, sales pipeline growth, and marketing programs.
  • Supports buying and selling processes at all stages.
  • Actively partner with solution partners to promote Cloud sales drives new opportunities.

AVI-SPL accelerates demand generation, sales pipeline growth, and marketing programs. They support frontline sales managers and buying and selling processes.

Global

  • Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
  • Understand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
  • Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.

Level AI, founded in 2019, is a Series C startup headquartered in Mountain View, California. They revolutionize customer engagement by transforming contact centers into strategic assets with their AI-native platform. Level AI empowers organizations to enhance customer experience and drive growth.

$140,000–$190,000/yr
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  • Create digital-first onboarding motions for new Mid-Market customers at scale.
  • Define and reinforce outcome-oriented success metrics.
  • Manage a pooled book of business using tech-touch and structured outreach campaigns.

HeyGen's mission is to make visual storytelling accessible to all. They aim to build technology that equips more people with the power to reach, captivate, and inspire audiences.

Global

  • Gather and analyze business and user requirements for IVR applications
  • Design end-to-end call flows for speech and DTMF-based IVR experiences
  • Create design specifications and documentation for IVR implementations

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains.

North America

  • You will work with customers to drive consumption, adoption, and customer satisfaction.
  • Transition business requirements to configuration requirements of the ServiceNow Customer and Industries products.
  • Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

$130,000–$170,000/yr
US

  • Help customers get the most out of Yoodli at the intersection of product, sales, and engineering.
  • Guide architecture reviews and craft tailored solutions showcasing the platform’s value through technical pre-sales conversations.
  • Support customers through onboarding and integrations, tackling RFPs, security reviews, or support tickets.

Yoodli is an AI roleplay simulator redefining how individuals and teams master communication by providing private, judgment-free, just-in-time coaching. With $40M in Series B funding, they are doubling their team in 2026, and are headquartered at Pier 70 in Seattle, aiming to build a new category called Experiential Learning.

US Unlimited PTO

  • Rapidly assess usage signals across floating accounts and design lightweight interventions
  • Execute outbound/inbound campaign setups, sequencing, enrichment, and AI prompt workflows
  • Identify common GTM patterns and templatize solutions for reuse across the scaled customer base

Apollo.io is the leading go-to-market solution for revenue teams. They provide sales and marketing teams with easy access to verified contact data and tools to engage and convert these contacts in one unified platform. The company has over 500,000 companies and millions of users globally.

$76,575–$97,720/yr
Canada Unlimited PTO

  • Act as the primary point of contact for clients, addressing questions, providing guidance, and ensuring a seamless partnership experience.
  • Own and manage a book of business, ensuring each client achieves measurable outcomes tied to their ACX goals.
  • Partner with clients to deploy, scale, and mature their ACX programs using Ada’s ACX Framework as a blueprint for success.

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands and is backed with over $250M in funding.