This is a Pooled Creator Success Manager role owning retention and revenue outcomes across a portfolio of 500+ creators in a 1:many, tech-touch model.
You will not have a handful of named accounts; instead, you build and run scalable playbooks and intervene where data tells you to.

What You'll Do:

Own a pooled book of 500+ creators with full accountability for gross revenue retention.
Build, maintain, and iterate playbooks that drive retention, reduce contraction, and surface expansion opportunities.
Monitor creator health signals and run targeted interventions before churn materialises.

Who You Are:

Experienced in Customer Success, Account Management, or CS Operations, ideally in a tech-touch or SMB segment.
Hands-on with CS platforms for health scoring, playbook automation, and lifecycle workflows.
Data-literate: you can pull insights from dashboards and translate them into actions.

Why Join Fanvue:

Sunday Times Best Places to Work, two years running.
Fully remote with unlimited PTO, flexible hours, and London office access.
Salary reviews every six months and benefits including gym memberships.

Fanvue

Fanvue is an AI-powered creator monetisation platform helping creators connect, engage, and earn directly from their audiences. They have surpassed $100M in annual recurring revenue, with triple-digit growth, supporting hundreds of thousands of creators and millions of fans worldwide, and are recognized as a Sunday Times Best Places to Work.

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