Customer Success Manager, Gaming & Entertainment/Media

What You'll Do:

• Manage a portfolio of customers within your assigned industry vertical, serving as their primary advisor throughout the customer lifecycle.
• Build trusted relationships by developing a deep understanding of each customer's business, goals, and competitive landscape.
• Drive customer retention, revenue growth, and long-term success through proactive account planning and strategic recommendations.

What Success Looks Like:

• Consistently achieve or exceed retention, net revenue, and expansion goals across your portfolio.
• Customers view you as a trusted advisor who helps them achieve measurable growth.
• Expansion opportunities are proactively identified and converted into incremental revenue, with strong customer health metrics.

What You'll Bring:

• 3–6 years of experience in Customer Success or Account Management, managing strategic customer relationships.
• Experience in digital advertising, CTV, or SaaS, with the ability to quickly develop expertise in your assigned vertical.
• Strong communication skills and experience leading executive business reviews and strategic conversations.