Function as the customer advocate and provide internal feedback on how to better serve schools.
Manage all post-sale activity for clients through strong relationship-building and product knowledge.
Increase customer retention through strategic engagement to ensure schools realize value from the GoFan platform.
PlayOn provides digital ticketing and fan engagement solutions for school sports. They are a rapidly growing company with a proven business model and a passionate, supportive team.
Build and nurture deep strategic relationships with a portfolio of mobile gaming clients, serving as their trusted advisor.
Own end-to-end execution of partner deliverables, ensuring internal alignment and accountability.
Identify upsell and expansion opportunities, driving revenue growth through long-term relationship development.
Xsolla is a global leader in video game e-commerce, providing comprehensive solutions to game developers and publishers. We have a dynamic, collaborative team culture that values innovation and deep domain expertise.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Serve as the primary strategic contact for assigned customers, building deep relationships with revenue leaders and operations.
Drive adoption and value realization by creating and executing onboarding and rollout plans that accelerate time-to-value.
Lead the end-to-end renewal process, partnering with Sales and Legal to maximize retention and capture expansion opportunities.
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.
Drive impactful onboarding and activation of SBS customers, ensuring seamless integration of Amazon and Walmart accounts.
Partner with Customer Success Managers to translate customer goals into structured campaign strategies aligned to KPIs like revenue growth and efficiency.
Act as a key operational and analytical partner, monitoring performance and surfacing actionable insights for measurable outcomes.
Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplaces. As a growth-stage company with the stability of an established market leader, they offer a remote-first culture and the opportunity to work with cutting-edge AI technology.
Drive customer retention and account growth across a portfolio of mid- to high complexity accounts.
Lead strategic planning sessions, business reviews, and customer onboarding milestones.
Promote customer advocacy and identify upsell or expansion opportunities.
AvaSure is a pioneer and expert in inpatient telehealth, providing remote patient monitoring solutions to reduce adverse events and optimize workforce efficiencies. The company has monitored over 2 million patients and 200 million hours, and promotes a culture of diversity and inclusion.
Serve as a day-to-day support contact for a large portfolio of agencies, delivering guidance through Intercom and other channels.
Proactively engage customers post-launch to reinforce platform best practices, drive adoption, and support successful usage.
Monitor customer performance and usage signals to identify churn risk early and prioritize outreach.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. Named one of Ad Age's Best Places To Work in 2025 and one of Fast Company's Most Innovative Companies in 2023, the company has a people-first culture defined by trust, ambition, quality, and compassionate leadership.
Build and maintain strong relationships with executive stakeholders and serve as the primary strategic point of contact for assigned customer accounts.
Monitor customer health, identify risks, and manage escalations to ensure high retention and contract renewal rates.
Drive account profitability by monitoring financial health, addressing scope creep, and recommending service realignment.
Advizex, a Myriad360 company, delivers IT solutions across healthcare, education, government, manufacturing, and retail with over 50 years of innovation. As part of a growing portfolio, the company fosters a customer-first culture with expanded resources and reach.
Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.
Serve as account owner, driving adoption, retention, and expansion across a large customer portfolio.
Identify and mitigate churn risk while maintaining monthly recurring revenue through proven strategies.
Build strong relationships as a trusted advisor, leveraging multi-channel communication to ensure customer success.
SOCi is redefining multi-location marketing with the world's first agentic workforce, offering AI-powered solutions for local search visibility. Trusted by leading brands like Ford and Ace Hardware, the company is recognized as one of the World's Most Innovative Companies with a collaborative, dynamic culture.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Own the business relationship with strategic customers, driving growth, renewals, and executive relationships.
Identify expansion opportunities and collaborate with cross-functional teams to maximize customer value.
Build and lead the Business Account Management organization, establishing processes and mentoring a team.
SoundStack is an audio-as-a-service (AaaS) company providing tools for podcasters, digital broadcasters, and advertisers. They are a growing company focused on making audio creation, delivery, monetization, and analysis simple and effective for everyone.
Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
Connect product adoption to meaningful business value, not just usage metrics.
Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.
1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.
Actively monitor account health using structured scoring to identify risk early.
Drive adoption of contracted features to ensure clients get real value.
Manage full renewal cycle and identify expansion opportunities.
Sweed is a product-driven software startup building the all-in-one Dispensary Operating System platform for cannabis retail. With a team of approximately 250 people across the US and internationally, they believe in the medicinal potential of cannabis and responsibility to help the industry operate better.
Manage strategic agency partnerships, including Holding Companies and GSIs, ensuring exceptional customer experience and long-term relationships.
Translate platform data into actionable recommendations to improve AI Search visibility and drive measurable outcomes.
Conduct quarterly business reviews and enable partners through training, adoption strategies, and scalable playbooks.
Scrunch, a Sitecore company, helps brands thrive in an AI-first future by optimizing their presence on AI platforms like ChatGPT and Gemini. They serve over 500 paying brands, including Fortune 500 companies, and foster a collaborative, growth-oriented culture.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Own renewal and expansion strategy for a portfolio of accounting firms, driving measurable value realization and net revenue retention.
Serve as a strategic advisor to executive stakeholders, diagnosing workflow inefficiencies and aligning product capabilities to firm-level improvements.
Proactively identify churn indicators through behavioral data and health metrics, and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms. We are well-funded, ranked #1 on G2, Great Place To Work® certified, and on Fortune's Best Small Workplaces™ List.
Own and grow a portfolio of mid-market customers, acting as their trusted strategic partner.
Lead onboarding, adoption, business reviews, and success planning to help customers maximize value.
Identify expansion opportunities and lead commercial conversations including renewals and growth.
Go1 helps organizations deliver learning and development in more relevant, timely, and effective ways. From a small startup to a global brand, they have grown by solving hard problems, embracing ambiguity, and never standing still, with a remote-first culture and team events.