Customer Success Manager, Strategic Agency
Benefits
Unlimited PTO
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About the Role:
- We're seeking a Customer Success Manager to manage our most complex agency partnerships, acting as the key link between our technology and users.
- You'll foster executive-level relationships and drive adoption across global organizations.
What You’ll Do:
- Serve as main point of contact for strategic agency partners, navigating complex organizational structures.
- Provide strategic recommendations and conduct quarterly business reviews with C-suite stakeholders.
- Equip partners to sell Scrunch to their clients and internal teams.
What We’re Looking For:
- 5+ years in customer success or account management with agency experience.
- Deep understanding of large, matrixed agency operations and multi-stakeholder management.
- Builder mentality, strong communication, and ability to scale processes.
Benefits:
- Comprehensive medical, dental, vision, and life insurance.
- Paid parental leave and flexible PTO.
- L&D budget, 401(k), and phone/internet reimbursement.
Scrunch
Scrunch, a Sitecore company, helps brands thrive in an AI-first future by optimizing their presence on AI platforms like ChatGPT and Gemini. They serve over 500 paying brands, including Fortune 500 companies, and foster a collaborative, growth-oriented culture.