Core Client Advocate, Appalachian Belt

About You:

• Place a high value on maintaining positive customer relationships.
• Energized when working directly with customers and crave a role at the intersection of user engagement and product adoption.
• Have a passion for uncovering and addressing roadblocks so every user is always satisfied.

What We Look For:

• 3-7 years of direct experience supporting customers to adopt technical software solutions
• Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is strongly preferred, not required
• Successful track record of zero churn and positive net revenue retention

Responsibilities:

• Full user adoption and long-term relationships are your top priority in this role.
• It’s important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency.
• You’ll also partner with other teams to develop case studies and success stories for Peregrine’s outsized value.