Provide telephonic clinical intakes and triage by addressing client concerns and referring them to appropriate resources such as therapists or counselors.
Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
Maintain complete and accurate documentation of cases within a proprietary database while collaborating with internal teams to ensure continuity of care.
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined the best in technology with unmatched human expertise, serving more than 75,000 customers worldwide and touching over 160 million lives across 200 countries.
Provide confidential, solution-focused counselling to youth via phone and chat.
Conduct risk assessments and develop safety plans for youth safety.
Work within a person-centred, strengths-based clinical model.
They provide confidential, solution-focused counselling support to young people through phone and live chat. The company culture emphasizes empathy, professionalism, and collaboration, with a focus on accessible mental health services.
Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.
Conduct initial holistic assessments and develop personalized support and communication plans for participants.
Provide face-to-face, telephone, and chat-based interventions to support mental health and empower individuals.
Offer expert advice and guidance on managing mental health conditions and developing coping strategies.
Ingeus is a leading human services provider dedicated to helping people, businesses, and communities thrive through employment, skills, and health & wellbeing services. As a trusted partner to government and industry, they deliver services that create positive social impact and transform lives.