Customer Enablement Manager
Benefits
Unlimited PTO
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CUSTOMER ENABLEMENT & TRAINING:
- Independently deliver live customer training sessions, webinars, and onboarding workshops.
- Create, update, and maintain enablement content such as training decks, guides, videos, and self-service documentation.
- Ensure training content remains accurate and aligned with current product functionality.
CUSTOMER ONBOARDING & ADOPTION:
- Execute standardized onboarding programs for new customers, ensuring training milestones are completed on time.
- Manage onboarding activities for small to mid-complexity customers with minimal oversight.
- Reinforce best practices for workflows, configuration, and product usage to accelerate customer time-to-value.
QUALIFICATIONS & SKILLS:
- 3–5 years of experience in customer enablement, customer success, onboarding, training, or a related SaaS role.
- Strong facilitation and presentation skills for both technical and non-technical audiences.
- Strong organizational and project execution skills.
SewerAI
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. They are entering an exciting phase of accelerated growth after doubling their customer base over the past year; SewerAI is an Equal Opportunity Employer committed to providing a workplace free from discrimination.