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The Role:
- Lead the post-sale org as VP of Customer Success, reporting to the CRO.
- Own retention and expansion outcomes, inheriting a strong team.
- Scale the organization through Clearstory's next growth stage.
What You'll Own:
- Full accountability for GRR and NRR across all customer segments.
- Executive strategy for largest GC accounts and enterprise CS motion.
- Design coverage models, hiring plans, and AI-assisted workflows.
What You'll Bring:
- 10+ years in CS with 5+ leading B2B SaaS CS orgs.
- Direct ownership of retention at $20M-$50M ARR companies.
- Executive presence, high ownership, and experience managing managers.
Clearstory
Clearstory is a construction change order management platform that replaces email, Excel, and paper with intelligent automation and real-time collaboration. The company is a ~100-person, Series B headquarters in San Francisco with a distributed US team and values like customer obsession.