Cloud Support Engineer
Remote regions
EuropeBenefits
Unlimited PTO
Similar Jobs
See allSupport Engineer - EMEA [IC2]
Sourcegraph
Europe
Linux
Kubernetes
SQL
Service Reliability Engineer
Mambu
Python
Go
Java
Technical Support Engineer 2
Twilio
Europe
APIs
Zendesk
Jira
DevOps Engineer - T Cloud Public (REF4867T)
Deutsche Telekom TSI Hungary Kft.
Europe
Linux
Git
GitHub
Technical Support Analyst
Yuno
LATAM
Technical Support
APIs
Technical resolution:
- Resolve technical issues across infrastructure, deployments, databases, caching, and web performance
- Manage support tickets via Zendesk, with occasional live chat or voice support where needed.
- Improve documentation and knowledge sharing across global support teams
What you bring:
- You're comfortable in the terminal and can navigate production environments
- You have experience with at least one backend language (e.g., Go, Python, PHP, Ruby, Node.js)
- You've worked in or supported distributed systems, containerized environments, or cloud platforms
Support management:
- Manage support tickets via Zendesk, with occasional live chat or voice support where needed
- Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling
Continuous improvement:
- Identify recurring problems and suggest improvements to systems, workflows, and documentation
- Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling
Upsun
Upsun (formerly Platform.sh) is the cloud application platform that helps developers, DevOps engineers, and platform teams build, ship, and scale confidently without wrestling with backend infrastructure. They are a remote, global workforce and thrive in a multicultural team.