Learn about Sourcegraph's product, value propositions, customers, team, and practices.
Work with customers to troubleshoot and solve reported issues, while improving product documentation.
Suggest remedies for customer issues and improvements for the team, customer experience, and product.
Sourcegraph is a code intelligence platform that developers and agents rely on to navigate, understand, and operate on massive, complex codebases. They are backed by a16z, Sequoia, and Redpoint, and operate as a globally distributed team that values high agency, direct communication, and a deep love for developers.
Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
Diagnose issues across distributed, cloud-native systems, with emphasis on application and API behaviour.
Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.
Mambu is a leading SaaS cloud banking platform. They are on a mission to make banking better for a billion people and shape the future of financial services.
Troubleshoot and resolve technical issues for Twilio customers via support tickets.
Manage high ticket volumes to ensure timely responses and resolution within SLAs.
Escalate complex incidents to internal teams and collaborate on solutions.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are dedicated to remote-first work, with a strong culture of connection and global inclusion.
Solve complex operational problems in a cloud backend.
Build tools to reduce errors and improve customer experience.
Develop software to integrate with internal back-end systems.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, is Hungary’s most attractive employer. The company provides IT and telecommunications services, employing over 5300 individuals and fostering a culture of ethical practices and continuous development across its four sites.
Implement and maintain a robust real-time monitoring system that ensures full visibility.
Provide top support to clients, acting as the main line of defense to address issues.
Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
Yuno is building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts, its technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.
Automate processes with Ansible, Terraform; manage system configurations.
Apriorit is a software engineering company established in 2002, specializing in system programming, cybersecurity, and more. With over 400 specialists, they maintain high standards in software development and teamwork, serving high-profile clients worldwide.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Resolving complex customer problems related to Ubuntu, OpenStack, or Kubernetes and other open source software
Maintaining a close working relationship with Canonical's field, support and product engineering teams
Developing fixes, backporting patches, and working with upstream for inclusion
Canonical is a leading provider of open source software and operating systems. With 1200+ colleagues in 75+ countries, they are a pioneer of global distributed collaboration and have very few office-based roles.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Troubleshoot and resolve technical issues for Aerospike customers across diverse environments.
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Act as a customer advocate to ensure timely and accurate issue resolution.
Aerospike is the real-time database for mission-critical use cases and workloads. Aerospike powers millions of transactions per second with millisecond latency and is built for infinite scale, speed, and sustainability.
Triage and resolve customer issues across VPC deployments, APIs, and data pipelines
Help customers operate Unstructured in AWS, GCP, or Azure environments
Investigate issues across document processing pipelines and API behavior
Unstructured is setting the standard for enterprise data transformation in the age of LLMs and generative AI. They've secured over $65M from leading investors and power AI workflows across sectors, transforming various documents into scalable, AI-ready data pipelines.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
Demonstrate an approachable and empathetic demeanor when engaging with end users.
Practice active listening to fully understand user concerns.
Spreetail helps brands increase their ecommerce market share globally while improving their operational costs. They are a fast-growing ecommerce company that values creative freedom, work-life balance, and meaningful relationships among employees.
Own developer interactions across support channels, delivering fast, clear, and high-quality responses.
Operate and evolve automated account review workflows, applying judgement on edge cases.
Diagnose issues end-to-end, reproduce bugs, and route effectively (docs, fixes, or escalation).
Polar is building the next standard for applied AI startups, offering a billing platform designed for the speed of iteration that combines billing and analytics in one platform to offer customer- and feature unit economics in real-time. They are a small, talented and engineering-led team across Europe.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Act as a primary or escalation responder in a 24x7 on‑call rotation
Automate repetitive operational tasks to reduce manual toil
Support and troubleshoot: Linux‑based systems Cloud platforms (AWS, Azure, GCP)
NiCE Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries and recognized as an innovation powerhouse that excels in AI, cloud and digital.
Provide production support on a shift according to the team on-call roster.
Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support.
Continuously monitor the health and performance of our services, systems, and infrastructure.
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
Review incoming support requests and evaluate risk, impact, and severity.
Develop subject matter expertise in our technology.
Provide technical support to clients via cases and chat.
RainFocus is a software company focused on event management solutions. Their rapidly growing team helps Fortune 500 companies prepare and execute in-person, virtual, and hybrid events, offering groundbreaking business intelligence to elevate attendee experience and streamline event operations.
Develop, test, and deploy applications for internal use.
Collaborate with teammates via peer reviews and pair programming.
Support internal users and ensure system uptime.
Twilio is shaping the future of communications by delivering innovative solutions to businesses and empowering developers worldwide. They are dedicated to remote-first work with a strong culture of connection and global inclusion, with locations around the globe.
Leverage the latest trends in cloud and container technologies to build, automate, and improve the T Cloud Public platform and its ecosystem.
Work closely with engineers, architects, and community contributors to deliver high-quality, scalable solutions.
Develop and enhance our Open Telekom Cloud platform in a customer-oriented manner and operate what you have built.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, providing IT and telecommunications services. They have over 5300 employees and are recognized for their ethical practices and educational cooperation.
Implementing the improvements to the reliability, fault tolerance, scalability, and performance of our infrastructure
Managing incidents using your technical know-how to involve the appropriate teams and automate away manual practices
Improving observability across our systems (metrics, logs, tracing) to reduce time to detection and resolution
Newton is changing how Canadians trade crypto with the goal to make financial freedom achievable for everyone by giving their customers the tools and knowledge needed to navigate the crypto world. They are a remote team spread across Canada that values pushing boundaries and getting things done.