Senior Manager of Crisis Operations

Summary:

• Oversee Classic program operations support TrevorText, TrevorChat, and TrevorLifeline.
• Manage program performance across core service KPIs, and drive impact by providing coaching, feedback, and development to Operations Managers.
• Crisis services operate 24/7 and Operations Managers may be expected to flex toward a non-traditional schedule.

Roles and Responsibilities:

• Lead change initiatives and team communication strategies effectively to ensure smooth transitions and organizational alignment.
• Collaborate with other leaders within Crisis Intervention vertical to lead continuous improvement in crisis service operations and professional development.
• If needed, support operational contacts and workflows, complete administrative and quality assurance tasks, such as case reviews, case record audits, updates and database management.

Why Trevor?

• Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.
• Outstanding benefits, including comprehensive health coverage, mental health resources and generous paid time off and company holidays.
• Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement.