Lead, develop, coach, and manage a Program Operations, including Operations Managers as they coach direct service staff, ensuring team accountability, strategic alignment, and results.
Evaluate total program performance, set team improvement goals for Managers, ensure performance is tracked, assess work performance of the team and identify improvements.
Identify and lead innovation initiatives to improve processes and procedures to ensure they are up-to-date and operationally efficient, liaising with other organization leaders to affect progress.
Manage multiple teams of Specialists and team leads.
Actively participate in responses to live service outages.
Deliver regular reporting and MI to track KPIs and monitor performance.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.
Support the Chief Performance Officer on team goals and KPIs.
Own all communications for the Office of the Chief Performance Officer.
Project manage company and team-level goals for key senior leaders.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, we've grown into the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
Manage client crises using evidence-based interventions, providing risk assessment and safety planning.
Identify roadblocks to clinical care and connect clients to the ideal treatment using Lyra’s proprietary software.
Independently manage a caseload of complex, multi-need clients.
Lyra Health is the leading provider of mental health solutions for employers, supporting more than 20 million people globally. They have delivered 13 million sessions of mental health care and are known for their AI-powered platform and focus on improving access to high-quality mental healthcare.
Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space
Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy;
The Opportunity Alliance works with people to build better lives and stronger communities. They provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine.
Oversee end-to-end design, planning, and execution of improvements to emergency response capabilities.
Identify and pursue response-specific and unrestricted emergency funding opportunities.
Manage a Program Manager and support broader surge staffing efforts.
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. Our global team of ~150, and country operations teams of ~650, together come from 21 different countries speaking 69 different languages, and our culture is candid, analytical, agile, and non-hierarchical.
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Establish and improve best practices for Operations Support.
Lead complex, cross-functional initiatives with clear work plans.
Create executive-ready narratives and recommendations.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.
Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes.
Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability.
Correlation One develops workforce skills for the AI economy, partnering with enterprises and governments to close critical data, digital, and technology skills gaps.
Act as a player/coach, working alongside Care Extenders to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise.
Build communication strategies to ensure the team is engaging and building relationships with the member cohort in order to support members in reaching their goals.
Lead our Care Extender team to ensure member needs are assessed adequately and that all members have an appropriate care plan and are making consistent progress toward their goals and graduation from the program.
Mindoula delivers outcomes to our health plan partners through its Interpersonal Violence Reduction Program. Their team of Care Extenders empower members to actively participate in improving their own health and wellness through personalized case management that targets each member’s specific needs.
Lead and scale Canadian patient support operations.
Design and optimise operational workflows.
Act as the escalation point for critical issues.
Eucalyptus is on a mission to make good health last a lifetime, focusing on long-term care and preventable chronic conditions. They are behind Juniper, a large weight-management program, and have raised $100M+ from investors, demonstrating 130% YoY revenue growth.
Lead the Enterprise Customer Success team of approximately 5 to 8 CSMs
Provide mentorship and coaching to team to drive results
Design and launch programs to improve customer experience and operational efficiency
Simpplr is an AI-powered platform unifying the digital workplace, enhancing employee experience through engagement, enablement, and services. With over 1,000 leading organizations trusting Simpplr, they foster aligned, productive workforces and are backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.
Lead Technical Program Delivery for Emergency Responses.
Strengthen Rapid Response Technical Readiness.
Drive Safety, Risk Management, and Systems Resilience.
GiveDirectly aims to reshape international giving by providing cash grants directly to the world’s poorest. Their culture is candid, analytical, agile, and non-hierarchical; their global team consists of ~150 employees and country operations teams of ~650, together from 21 different countries speaking 69 different languages.
Partner across Product, Engineering, and CS to evaluate customer trends using AI tools, turning insights into actionable improvements.
DroneDeploy powers field teams with robotics and AI, offering a unified reality capture platform for critical industries. They foster a mostly remote-first culture rooted in innovation and impact and have been recognized as a Best Place to Work, emphasizing growth and diverse perspectives.
Lead, coach, and develop Team Leads and Member Services Associates.
Own performance outcomes for medication access including resolution time, pharmacy turnaround, quality scores, and member satisfaction.
Serve as the primary operational partner for pharmacy vendors, owning escalation patterns, performance issues, and workflow alignment.
Maven is the world's largest virtual clinic for women and families with a mission to make healthcare work for all. They have raised more than $425 million in funding and have been recognized as a Time 100 Most Influential Company and a Fast Company Most Innovative Company.
Lead end-to-end program builds across high-impact global initiatives.
Serve as the central driver for programs that span functions including Product, Engineering, Marketing, Finance.
Manage progress, surface risks, and implement mitigation strategies to ensure on-time and high-quality delivery
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. They partner with over 450 companies and provide care for 10 million people.
Directly manage a remote team of Care Partners, providing guidance and support.
Design and improve operational processes to ensure high clinical quality.
Monitor key performance indicators to measure success across different teams.
Medsien provides scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's technology solutions to implement remote care management programs, personalize every interaction, and improve the lives of the people who need it most.
Responsible for connecting with people via call (and possibly text and chat) of all ages through 988 Suicide and Crisis Lifeline.
Provides crisis intervention and supportive counseling to individuals requesting assistance or 3rd party referral sources to the identified individual in crisis.
Completes risk assessments and safety planning to determine if individual is at risk for suicide and/or homicidal.
AltaPointe provides mental health services in the Mobile, AL area.
Lead structured discovery to identify operational bottlenecks and drive design of fit-for-purpose products or processes.
Coordinate with the Technical Program Managers,EC to translate high-level needs into detailed product requirements, workflows, and technical specifications.
Manage pilots: coordinate stakeholders, track timelines, and capture insights for iteration.
GiveDirectly aims to reshape international giving by providing cash grants directly to the world’s poorest. Our global team of ~150, and country operations teams of ~650, together come from 21 different countries speaking 69 different languages. It's an incredible group of people.
Lead, coach, and mentor PCA Leads; indirectly oversee the full PCA team.
Own forecasting, staffing plans, and scheduling strategy for all PCA coverage across chat, phone, and ticket queues.
Design and oversee quality assurance programs, including auditing, coaching, and root-cause analysis.
9amHealth is a cardiometabolic care company that offers custom care plans, prescription medications, and expert guidance to help members live healthier. It is a San Diego, California-based company with a collaborative learning mindset and a passion for improvement.