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Troubleshooting and maintenance:
- Utilize electrical and systems knowledge to triage and troubleshoot hardware issues with JOLT EV charging stations.
- Manage key operating systems to monitor asset performance and remotely troubleshoot faults.
- Coordinate maintenance activities with third-party contractors and ensure timely completion.
Customer Service:
- Serve as escalation point for customer service support calls and tickets, resolving issues efficiently.
- Address customer complaints and inquiries related to EV charging stations.
Commissioning:
- Liaise with Network Growth teams for pre-commissioning duties and checks before chargers go live.
- Ensure suppliers have units in stock and meet specifications for install.
- Monitor unit functionality throughout the delivery process.
Process Optimization:
- Refine operating procedures with an AI-first mindset to automate and improve processes.
- Collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction.
JOLT
JOLT is a global digital out-of-home advertising and electric vehicle charging company, operating across Australia, UK, Canada, New Zealand, and expanding into the US. They combine EV charging infrastructure with premium digital media and are building a team focused on operational excellence.