Resolve escalated customer issues rooted in provider data or processes using CRM software.
Provide analysis and research into complex customer issues requiring in-depth data investigation.
Collaborate with operations, product, and development to recommend process improvements and technical solutions.
Fleetworthy provides a complete technology suite for fleet readiness, combining safety, compliance, toll management, and weigh station bypass solutions. Trusted by 75% of top North American fleets, they support millions of vehicles and are recognized for innovation and leadership.
Evaluate field conditions against approved designs and exercise engineering judgment to resolve discrepancies.
Serve as the owner's field representative during Factory Acceptance Testing and functional testing of equipment.
Troubleshoot complex, non-routine electrical and hardware issues on active sites, partnering with Field Service.
Terawatt Infrastructure delivers large-scale turnkey charging solutions for companies deploying autonomous and electric vehicle fleets. The company is a growing team focused on building the permanent transportation infrastructure of tomorrow.
Support customers and users by triaging and managing support requests from start to finish.
Build the support operating system by designing workflows, automation, and documentation.
Turn support into product insight by identifying patterns and translating feedback into product ideas.
Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.
Provide bilingual support (English and French) to EV drivers and site hosts via phone, chat, and email.
Troubleshoot technical and payment-related issues, analyze OCPP connectivity logs, and escalate hardware problems.
Collaborate with cross-functional teams to improve efficiency and maintain high customer satisfaction.
ChargeLab is the Android of EV charging, partnering with leading hardware manufacturers to bundle their EV chargers with our software. We have raised US $30 million and are a team of 60+ full-time employees, with over 30 in engineering and product development.
Diagnose electrical and mechanical failures in real time using voltage, current, temperature, and relay-state data.
Guide field technicians through troubleshooting and root-cause identification via phone.
Document every technician interaction accurately to ensure clear case handoffs.
LVT provides AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Recognized as one of the fastest-growing companies in intelligent site technology, it is a top-tier growth company with strong leadership and product excellence.
Own the recurring operational and administrative work that keeps programs running, from data processing to reporting.
Document, refine, and automate processes to create the foundation for AI-driven efficiency.
Ensure high-quality student-facing materials and handle cross-team operational support with speed and accuracy.
We inspire character and integrity in the finance leaders of tomorrow through leadership development, mentorship, and support from purpose-driven executives. We are a close-knit, high-performing, mission-driven team that has impacted thousands of students since 2019 and is growing rapidly.
Deliver world-class customer experience and provide first-line support for complex inquiries.
Investigate and resolve technical issues through emails, live chats, and support calls.
Partner with Product and Engineering teams to identify product opportunities and improve documentation.
AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.
Take ownership of support tickets and drive them through to resolution across teams.
Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions.
Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.
RealPage is a leading provider of property management software solutions for the real estate industry. They are a large organization with a culture that emphasizes innovation, customer success, and professional development.
Serve as the escalation point for complex issues, owning them from investigation through resolution.
Write and run SQL queries to investigate transaction discrepancies and data problems.
Use AI tools like Claude to accelerate root-cause analysis and document solutions.
Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.
Manage executive email, calendars, and daily priorities to keep operations organized.
Develop operational trackers, coordinate vendor communications, and document workflows and SOPs.
Support business growth by assisting with project coordination and expanding responsibilities over time.
Client operates a growing restaurant group in Canada. The business is expanding and values structure, efficiency, and operational excellence, working with a proactive and dependable team.
Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
Troubleshoot and resolve issues related to software installation, configuration, licensing, upgrades, and integrations.
Leverage AI-powered tools to accelerate troubleshooting, knowledge discovery, and case summarization.
Cleo provides integration, managed file transfer, and EDI solutions to over 4,000 clients with a 99% retention rate. The company fosters a culture of support and life-work balance, encouraging team growth and collaboration.
Triage incoming tickets from internal teams and clients to diagnose underlying problems.
Ship fixes, automations, and small tools that solve immediate operational needs.
Identify patterns across tickets and build durable solutions to prevent recurrence.
Extenteam is an AI-driven operations platform for short-term rental property managers. With over 80,000 properties, they combine AI automation with human-in-the-loop oversight.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Help define and mature Engineering Operations by improving application health visibility, service reliability, and operational analytics.
Build and implement scalable processes for Incident, Problem, and Change Management that engineers actually want to use.
Connect engineering systems, data, and teams to reduce fragmentation and improve operational visibility across the organization.
Turnitin is a recognized innovator in global education, developing learning integrity solutions that help educators and institutions uphold academic integrity. With over 16,000 academic institutions using our services in more than 185 countries, we foster a remote-first culture and a diverse community of colleagues across 35+ countries.
Own frontline ticket triage via Pylon: resolve directly or escalate with logs, reproduction steps, and environment details for engineering handoff.
Recognize patterns in customer requests, capturing enough context to surface them as well-contextualized feature requests to Product.
Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.
Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Their platform integrates engineering models across disciplines and security levels, with a focus on rewarding focus, finishing, and fellowship.
Provide technical support, troubleshooting, and repair for all Intuitive products to ensure high customer satisfaction.
Perform scheduled maintenance, system inspections, and upgrades in compliance with procedures and timelines.
Manage assigned territory, including customer relationships, installation coordination, and administrative tasks.
Intuitive is a global leader in robotic-assisted surgery, creating technologies like the da Vinci surgical system and Ion to transform minimally invasive care. With nearly 30 years of history, the company employs a dedicated team of engineers, clinicians, and innovators focused on improving surgical outcomes worldwide.
Partner with Technical Support leadership to develop strategic narratives and executive presentations that communicate business performance and operational outcomes.
Build and maintain reporting frameworks for core metrics, synthesize data into actionable insights for senior leadership.
Drive cross-functional collaboration across teams to align on priorities and execute key initiatives, while leveraging AI tools for efficiency.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, they foster a high-growth environment with a culture of rapid career development and innovation.
Lead operational transformation for Global Support, driving AI-enabled workflows, analytics, and automation to scale customer operations.
Own support intelligence, escalation governance, and operational readiness, partnering with Product, Engineering, and CX teams.
Build future-state support operating model through telemetry, systems optimization, and cross-functional alignment.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. As a global leader in critical communications, it fosters a culture focused on protecting people and communities during critical moments.
Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.