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Client Relationship Management:
- Serve as the primary point of contact for complex client inquiries and escalations
- Proactively engage key clients to understand evolving needs and potential challenges
- Identify opportunities to improve client satisfaction, engagement, and retention
Loan Registration & AUS Support:
- Analyze loan registrations and provide support for new submissions within the eLEND portal
- Assist clients with Automated Underwriting System (AUS) runs and loan structuring questions
- Troubleshoot registration issues and guide clients through platform workflows
Client Training & Enablement:
- Deliver live and on-demand training on portal functionality, loan processes, and products
- Develop training materials, client guides, and digital resources
- Support client education initiatives that increase platform adoption and efficiency
ELEND
eLEND modernizes mortgage operations through governance, risk management, and infrastructure. Their Client Success team supports partners with expertise, transparency, and operational excellence.