Senior Engagement Manager

You will manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects. You will also provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams. Manage each phase of the project and be able to navigate the cross-functional team, both internal and external, Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Develop and present the value proposition to the customer as part of the initiative and on-going collaboration. In order to be successful in this role, we need someone who has experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. You will also have a minimum of 10 years of high-tech/SaaS industry experience, 5+ years in Customer Engagement roles, prior experience with implementing or supporting ServiceNow products in an Enterprise, and strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting.