Customer Success Manager

Establish strong, scalable customer relationships that drive adoption, retention, and expansion at n8n. To do so, you will own a book of business of n8n’s most strategic customers and ensure they onboard successfully and adopt n8n effectively, working closely with stakeholders at all levels. You will run kick-off calls, QBRs, and renewals with professionalism and impact, proactively address challenges, manage escalations, and maintain strong communications with customers. Build and optimize playbooks and workflows to engage customers and provide timely, insightful information.

Drive expansion and renewal opportunities by identifying upsells and cross-sells. Work closely with Account Executives to develop account plans that nurture and lead customers to expansion. Consistently contribute to maintaining enterprise NRR of ~120%. Partner with Support, Solutions Engineering, and Product to unblock customers quickly.