Senior Customer Success Manager

About the Role:

• You will work with customers after they have subscribed to Vantage, serving as their main point of contact.
• Lead customers through onboarding, conduct training, and present business reviews.
• Be the voice of the customer in internal meetings, acting as a subject matter expert.

What You Will Do:

• Own the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
• Become a trusted advisor to customers, ensuring they maximize the benefit of the Vantage solution.
• Effectively engage at all levels of customer organizations, from growth startups to enterprises.

What We're Looking For:

• 5+ years of customer-centric experience as a Customer Success or Technical Account Manager in B2B tech or SaaS.
• Strong communication skills and ability to cater to specific audiences including CTOs and DevOps professionals.
• Experience with FinOps Cloud Cost Management solutions and a bias for action.

Benefits:

• Estimated annual salary range of $140,000 - $160,000 USD.
• Additional benefits include equity, 401(k) plan, medical, dental, vision, and education stipends.