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What You'll Do:
- Manage escalated customer cases with empathy, negotiate settlements, and coordinate with internal teams for resolution.
- Handle regulatory complaints from AGs, BBB, and legal escalations in partnership with the Legal team.
- Troubleshoot solar system issues, perform policy overrides, and coordinate with field service partners for system recovery.
Who You Are:
- Accountable, respectful, and transparent with strong attention to detail and ability to multitask.
- Self-directed, empathetic problem solver with clear written and verbal communication.
- Team player who takes detailed notes and adheres to fast response times.
Experience You'll Need:
- 2+ years resolving high-sentiment disputes and 2+ years of solar technical experience.
- Proven ability to troubleshoot solar inverters and monitoring portals.
- Experience with Zendesk or Salesforce is a plus.
Omnidian
Omnidian is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for solar and energy storage. They are a certified B Corp with a passionate, mission-driven team that values collaboration and mutual respect.